Sackmann Genusshotel

I will try, as always, to be as objective as possible. We booked the hotel early 2024 and were surprised to find so much availability left, having stayed there I now understand why. We knew the hotel only from a quick lunch in 2023 whilst cycling along the Tour de Murg cycling path (which is very nice by the way). At the time, the food was great but service very slow. Things have not changed ever since. I will try to give the pro's and con's of the hotel and the restaurant herebelow: Pro's: - Part of the hotel is renovated and quite frankly the rooms and restaurant as well as the bar, pool and spa area are very nice; - Ample parking with EV charging possibilities; - Breakfast is of a very high quality; - Staff in general is nice and do their best (more later); - Area around the hotel is very nice, the railroad behind the hotel did not bother us at all (there are not many trains); - excellent choice of drinks in the bar and restaurant; - Staff at the reception were nice; - very nice cheeses also available and included in the dinner option (which we took); - allowed to stay later and have lunch on our last day as we did not have it on our first day of arrival. Con's: - No airconditioning in the rooms (it gets very hot) nor in the restaurant (gets unbearably hot); - Waiting times in the restaurant and the bar are ridiculous, we waited over 45 minutes for our first course to arrive. I had to wait 10 minutes for an extra chair as they did not cater for 11 but 10. When we were finished plates were not taken away but got stacked on the table; - The price of a bottle of water: 7 EUR; - No advice as to wines to be ordered, staff does not know how to serve wine, general disorganisation; - Certain staff at the bar were really not very nice to customers; - Staff in general do not speal German and/or English too well, asked for help with luggage but got misunderstood and had to do it all by myself. Whilst leaving, no enquiries as to whether we were satisfied or not; - They kept on mixing the rooms of the rest of my family and myself which lead to chaos as regards massages, skin care sessions, etc; - If you have a room in the front part of the building, then you will have a lot of noise from the road in front; - E-bike rentals were not in good shape; - No chance to change a set menu - on saturday, there was a (nice) candlelight dinner, but there was no way we could change a plate we did not like and no choice before either. So we paid for stuff that we did not eat; - My sister in law is vegetarian and allergic, we had to repeat this at every meal. Also, there were no substitutions but just a plate less the stuff she was allergic to, seemed a bit unfair; - Matrasses are very hard, we did not sleep very well because of this; - At breakfast and lunch, food ran out and was not re-filled. All-in-all we were quite disappointed with the hotel. It is a pity as there is great potential, but for the price we paid (over 1000 EUR per night for 2 adults and 3 teena

Food was good and the pools and wellness areas were nice. But the service was disappointing at best and the rooms, even in the renovated parts, were shabby and had no toiletries except for soap. Not what I expect from a 4 star hotel (that charges as if it’s a 5 star establishment)

Ich habe im September 4 Tage und 3 Nachte in diesem Hotel verbracht. Leider spielte das Wetter nicht mit, um viel draußen zu unternehmen. Das gab mir jedoch die Möglichkeit, den ausgezeichneten Service dieses Hotels in vollen Zügen zu genießen. 1. Der Spa-Bereich war einfach wunderbar, mit einer großen Auswahl an Behandlungen und sehr professionellem Personal. Ehrlich gesagt, bin ich wahrend der Behandlung eingeschlafen, so entspannt war ich! 2. Die Gastronomie ist definitiv ein Highlight und verdient besondere Erwähnung. Das Frühstücksbuffet ist unglaublich vielfältig, und es war eine nette Überraschung, Herrn Sackmann selbst dabei zu sehen, wie er Omeletts für die Gäste zubereitete. Das zeigt wirklich, wie sehr ihm die Qualität und das Kundenerlebnis am Herzen liegen (das Omelett war übrigens köstlich, falls Sie das lesen (-). Abends genoss ich ein Sechs-Gänge-Menü, und ich war mehr als zufrieden mit allem - ich war sogar beeindruckt von der Vielfalt der angebotenen Speisen. Das Kablsteak "Princess" hat mich vollkommen von den Fähigkeiten des Küchenteams überzeugt. Ich habe sowohl im Restaurant Murgstube als auch im Schlossberg gegessen und war restlos begeistert. Die Mitarbeiter waren stets freundlich und hilfsbereit, selbst als die Restaurants an den Tagen meines Aufenthalts voll besetzt waren. Das hat wirklich einen bleibenden Eindruck hinterlassen. Ein weiteres Highlight, das ich lobend hervorheben möchte, ist die Gästebetreuung im Hotel. Man spürt, dass dem Team das Wohlbefinden der Gäste wirklich am Herzen liegt und dass sie sich dafür einsetzen, ein perfektes Erlebnis zu schaffen. Dreimal sah ich Herrn Sackmann persönlich die Gäste besuchen und nach ihrem Wohlbefinden fragen - das war wirklich beeindruckend. Ein herzliches Dankeschön an das gesamte Sackmann-Team. Ihr habt mir ein außergewöhnliches Erlebnis geboten, das ich so nicht einmal in manchen 5-Sterne-Hotels erlebt habe. Ich werde ganz sicher wiederkommen!