Premier Inn Gloucester (Little Witcombe)

We have stayed at this hotel a couple of times in the past 18 months and have always received fabulous service. In particular, Megan, Jenny and Jen-Jen go above and beyond to ensure that their visitors have everything that they need. As always, one can depend upon a clean and comfortable room with all of the necessary facilities required for a pleasant stay.

DREADFUL ! One of the worst hospitality experiences I have ever had. A total waste of money . The problems which occurred , and entirely of your making , were simply glossed over by yourselves and with no attempt at rectification . Never ever again .

I only stayed one night in this hotel. The location was lovely, staff friendly and room was clean and spacious with good facilities. The bed was a little hard for me so I woke up a few times. If I was staying longer I would have asked for an extra quilt to sleep on top of.

Great stay. Comfortable room. Clean and tidy. Staff friendly. Food in the beefeater resturant was good value. Staff in the resturant very attentive. Enjoyed our time away. Thank you

Really had a relaxed time after work at Premier Inn Gloucester (Little Witcombe) Hotel, will recommend to anyone.

1st room smelled of and was damp. 2nd room, the bath leaked, the air con did not work. Worken by noisy guests who it turned out were a rugby group. Restaurant closed due to a kitchen fault. No mobile reception in the room (131). We left early asking for a refund, given a card with a number to ring, the agent really did not care at all Apparently none of the issues we had warranted a refund of the one night we were expecting to get back. Very poor service, just don't bother! After being frequent customers we will not be using Premier Inn again.

Generally up to Premier Inn standards but this site needs better management as there were a number of minor issues and possibly to be closed for a refit. None the less it served its purpose for us as a stopover on a trip "up north"

We were delighted by the very helpful and friendly staff at both the Inn and neighbouring Beefeater. It was the friendliest place we have stayed in. The receptionists were particularly helpful sorting out the WiFi on my phone. It couldn't have been a more pleasant stay. Thank you.

Modern large and clean room, nice and quiet at night, good value for the price. However breakfast (done by the Beefeater next door) a little disappointing - no fresh juice and a reluctance to invest in new effective toasters. Be aware this hotel has zero phone reception for Three network. Also don't be taken in by the free wifi - the free option is terribly slow.