Greg G
ngày 30 tháng 7 năm 2024
We feel so lucky to have stayed at Der Kleine Prinz. We intended to only stay for 1 night, but our journey to the next stop in our vacation was halted when we were robbed at the Friedrichsbad bath. Someone broke into our locked locker and stole our bag which, among other important items, contained our rental car keys (which meant our passport and luggage were locked in the car). Being in a foreign country and not knowing the language, we returned to Der Kleine Prinz where every member of the staff was extremely helpful. While navigating unexpectedly difficult communication with the rental car company, a kind gentleman overheard our conversation and immediately offered to help. After hours of unanswered phone calls and wrong numbers, this man, who spoke both our language and the native language, is the only reason we were able to connect with the right people to get new rental car keys sent to us (apparently Hertz doesn’t keep a second set of keys at the rental location—they have to be mailed through a third party). Initially unbeknownst to us, this gentleman ended up being the owner of Der Kleine Prinz, Mr. Andreas Rademacher. Andreas was so selfless, and his attitude toward making sure hotel guests have the best experience clearly carried over into his staff. For example, our professional waiter, Jason, was so thoughtful to offer me a blanket while sitting outside for dinner in the chilly evening (all of my extra clothes were locked in the car). Though I don’t know all of their names, every staff member shared this unmatched customer service. We are so thankful.
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