Tài Khoản Khách
ngày 30 tháng 6 năm 2024
While I understand the need for hotels to be competitive with their pricing, I also believe in honouring agreements. In this case, Steigenberger Hotel & Spa Bad Pyrmont failed to abide by the terms of the offer presented to me. Specifically, the offer I accepted stated a price with a clear 'Includes taxes and charges'. However, after I reserved a room, they included fine print with additional costs. I was charged a Kurtax fee at check-out, which was not mentioned in the initial offer nor during check-in. I complained three times. The front office staff was extremely unhelpful, even rude. The hotel did not rectify the overcharge nor acknowledge the lack of transparency in their pricing. This experience made me understand why this hotel has been called disappointing. It is not just about the worn towels, outdated rooms, and busy breakfast and swimming pool. It is mainly about the front office staff's attitude.
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