Das Alpenhaus Gasteinertal

Generaly we go for 2 nights in that hotel to remember building which was long years ago top 5 star Grand hotel, maybe even the best hotel in Gastein valley We know that in this time hotel have a new owner, some chain of 4 hotels in Austria, and that is not 5 star any more but 4 star. Building is more or less the same, in yellow color, some renovations was made in dinner /breakfast room and wellnes area as we can saw. Room in 4.th floor where we stay was old, need a strong renovation Staff at brekfast and dinner was nice, at bar young lady first night stay more time outside bar than inside, so you wait and wait. And dont know about tea they have at hotel nothing as we understand next evening when another waiter serve us totatly different and proffesional. And point when we think to leave the Hotel at once: we want to go to pool and wellnes area. Hotel dont have bathrobe in rooms, you must collect tham at Reception. Dont like that but thats Hotel policy. And when talk with lady who itrodused herself as reception manager, she told that in Austria is in 4 star hotel normal that bathrobe is not at rooms, We disagree with that because its not true. And tell her that. We stay last 40 years in Austria in a lot 5 but also in 4 stars hotels ... Kitzbuhel, Schladming, Flachau, Salzburg, Vienna, Velden, Bad kleinkircheim, Ischgl, Lech ... and normaly bathrobe is already in the room. And that lady Reception manager in one point simple said if we dont like that we can leave hotel at once and go to Kitzbuhel or somewhere else.She turn and said " I will not talk with you anymore". Lady litteraly kicked us out of the hotel just because we disagree with her bathrobe 4 star Austria hotel story. Front office - reception manager !!! We hope that sameone of owners of this hotel read Tripadvisor to know have some staff throwing their money out the window. Definitiy never ever stay at that hotel who has so great history.

The halfboard food is uninspired, the red wine is served warm, the choice of wines is limited. The salad and breakfast buffets are exellent. The spa area is very large and outstanding. Several saunas and steam baths.

Super Hotel mit sehr schöner Lage..die Freundlichkeit der Service Mitarbeiter im Restaurant und der Bar sind besonders hervorzuheben. Die besonderen Saunaaufgüsse mit Walter sind ebenfalls sehr zu empfehlen. Ein Dank an das gesamte Team für die schöne Zeit.