Bella Suite Bacolod

The place was good. However, accomodation wise, it was stressful. The owner of the unit did not provide us the room number so the front desk personnel had to scour all sources to find the right unit. It was not organized properly and owner did not communicate prior to our arrival. We had to get the keys from a locked mailbox. So imagine the hassle and difficulty of reaching out those keys and keycard which were not inside the pouch. It was stressful. The first thing that greeted us upon entering the unit is a broken mirror on the table, incorrect wifi password and complicated door locks. We had to ask the receptionists downstairs for the owner's contact number so that we can have a wifi access. Lastly, we hate it that the pool is only open from 6am-9pm. I mean, can't you make it accessible until 11pm at least for some guests prefer to swim late in the night. Overall, it was an okay experience. Will come back but will not rent tge same unit because the owner is irresponsible and inconsiderate. We wanted to de stress but checking in was not smooth sailing given the fact that it was expensive but paid beforehand. P.S. Please tell the owner to be give extra care to the guests and not be a burden.