Papitos Bacalar Hotel and Marina

As soon as we walked in we notice AC was not working and at a 95 degree weather plus humidity, it was very uncomfortable being inside the room. Also the bed had bed bugs and sheets were dirty. In addition there were spiders and a lizard in the room. We were there for approx. 2hrs and decided to stay at another hotel. All of this was reported to the person in charged and to *******. Horrible experienced!

The room was not in sleeping and resting conditions. I checked in on June 3rd and checked right out. I explained to the receptionist that there was a lizard in the room and the bed sheets were soiled, there seemed to be mice poop in the pillows. I showed it to the receptionist and she said, it was roof dust but the whole room looked disgusting and dirty. There were open cracks in the room floor where more insects or rodents could get in the room. The AC wasn’t working properly either and not acceptable for Bacalar’s hot humid weather. I open a refund claim with ******* but my claim was denied. I never spent a night in that place and checked right out same day. Do not reserve this place, it will ruin your vacation.

Beautiful setting, clean room, friendly staff, great food.

Estuvo bien en lineas generales, pero no me asignaron la habitación que pedí hasta mi tercera noche, por lo que perdí el extra que pagué por la misma

Muy amable el personal

Me pareció algo caro para el espacio e instalaciones que tienen sin embargo la ubicación fue excelente