Casa Aakal Lagoon Front

The place is beautiful and the hotel is just like in the pictures. It's a very peaceful place with an incredible environment. Additionally, in the center, there are very good restaurants and games for the kids in the square. The only thing I would improve is the breakfast. There were only eggs (scrambled or omelet) and coffee. I would add some toast, butter, cereals, yogurt, etc.

The property is older so keep that in mind. But for me and my wife we were just using this place for a place to sleep and the location being away from the center but close enough to walk to. So per the cost and the location it is well worth it. If you are looking for an actual hotel room feel, then this is not for you. Service was wonderful. But be advised that speaking Spanish will be very helpful not only for hotel communication but also around town.

This property was magnificent, I had the bungalow on the water. The birds the cranes in the morning with the beautiful trees surrounding me hanging over the waters edge was like paradise. It was peaceful, tranquil, and very relaxing, the nice music from the next-door bar was not a bother as it stopped early in the evening, the convenience of walking out onto the beautiful dock, and jumping in the beautiful lagoon was breath taking, the staff were so delightful, and the free breakfast in the morning was excellent, I think it was the most peaceful, relaxing place. I’ve stayed in a long time if you’re a nature lover, and you love to swim this is the best place.

Beautiful lagoon area. Staff very friendly and accommodating. Nice bar/restaurant next door. Good breakfast in the morning included.

The location of this property cannot be beat. You’re right on the water, and a short walk to anything and everything. The staff was super friendly, and the breakfast was good. Parking is very limited and a tight squeeze, but you don’t want to park on the road or your car will likely be dinged in the night. My main complaint about this property is the mold/mildew in the cabana we stayed in. The smell was so strong, it hits you as soon as the door is open. It was so bad that my throat and eyes were burning by morning. I think one of the big issues is that they need screens on their doors and windows, so air can get in. The mosquitos are so bad that you have to keep everything closed. I think screens would really help, and you wouldn’t have to constantly run the AC. We only stayed for two nights, but I wouldn’t have been able to stay any longer. After leaving my bags and clothes all smelled horribly of mildew.

I can share photos of the unit. There were hand prints above the beds headboard. Not very pleasant to see. Shoe prints on the wall. The room had an unbearable odour. 2 lights not working. Wifi didn’t work at all in the room. The gardens were maintained well. Overall would not recommend at all.

We won't stay here again. Pictures were misleading. Overpriced for what it was. Room was small, shabby and sp****. We probably should have said something, but we just kept quiet, ****** it up, took it on the chin and laughed at ourselves. We left right after we got up and had breakfast. With that said, the breakfast was good and the lake was a nice view though.

The ladies who take care of housekeeping and breakfast were so kind and accommodating. She went above and beyond to make me afternoon coffee which I appreciated.

Beautiful property directly on the lagoon with a private pier. The lagoon is heavenly. The most breathtaking sunset and sunrise. The property is nestled in nature. Imagine being in nature camping, but in a nice bungalow. Breakfast is included and it was delicious. Authentic. Cooked fresh for each family. Walking distance to restaurants. We booked our boat tour with the hotel. The tours pick you up directly at the hotel’s pier. Hotel pier is nice with a swing where you can swing out into the water. Pier is beautiful and safe at nights too; they have multi-colored lights along the pirate night. They have 2 bungalows by the lagoon; we stayed in one. It's literally in nature so there are bugs and the sounds of nature all night long. This is perfection if you love nature. If you are scared of lizards or army ants (they are all over Bacalar), dont stay in the bungalow. Internet isnt strong in the bungalow either, but if you want to unplug, its perfect. The bathroom and shower are basic. Beds were ok. Towel and toiletries service were good. There is a TV, but we didnt turn it on because we were too caught up in the beauty of outside. Manager and staff are welcoming and helpful. We loved this place.