Casa Chukum

Great place to stay. The staff are really friendly and make you feel at home. Good location to nearby bars and restaurants. Samantha at the reception was very helpful and gave good recommendations. (Best mattress I’ve ever slept on!) The boat tour through the hotel with Leo was an amazing experience, Highly recommend this tour if your looking for a fun adventure.

Had a lovely time staying here for a week. Hotel is spotlessly clean. Nothing is too much trouble. Every member of staff were so friendly. Special shout out to Samantha who was so helpful with lots of information about bacalar. Rooms were great, pool was lovely, although some sun loungers would have been a bonus,also reception has no air con so sitting having a drink at the bar was virtually impossible because of the heat. Highly recommend this hotel, you won't be disappointed

Upon arrival the establishment exudes color and happiness. Art is bountiful and eclectic and makes you feel you are a part of their home. My eyes kept catching pops of color, which led me to walk around the courtyard with their pool and colorful intriguing art that I was photographing. I had the opportunity to meet the owners and they couldn’t be any more kind. In fact not only did they offer to drive me back to my hotel, but one of them is Italian and invited me to a home cooked pizza at their hotel. My boat tour was beyond amazing. With so many choices of over 150 boat tour operators I couldn’t have chosen a better fit. If it’s a vibe you’re after they have it, if it is a knowledgeable guide and entertainer, they have it. They customized a trip for just me on a beautiful small hobie cat which was exactly what I wanted. I extended the tour, took my guide out to lunch and did more sailing. In case you don’t want to dine out, they provide wonderful snacks and drinks. Their soul mission is making sure the guest experience is top notch. Whatever you’re researching for, they can offer it. All you have to do is ask! My only complaint was the weather didn’t fully cooperate, but that just meant more meaningful and delightful conversation between me and my captain. I didn’t know much about Bacalar before coming and had I known. I probably would’ve stayed closer to town and after seeing this hotel, I would definitely book there for the next time as the vibe that they’ve created is inclusive and accessible to all. My captain, Leo was perfection all around. I didn’t feel like I was the solo traveler but rather have been friends for ages. This means everything. To converse and have joyful banter while seeing the 7 shades of blue hues that the lake offers. What took 6 hours seemed like 2. Every detail was taken into account. Leo knew it was also my birthday and brought me a little surprise to enhance my tour. When simple accommodations are met, attention to whom their clients are and are intent on making sure that this experience surpasses all and offer surprises, you don’t question whether or not this is the best outfitter, you book it. They have a multitude of different boats. A pimped out double decker pontoon, a large catamaran of 22 and 33 feet, as well as a small 17 foot catamaran. Don’t hesitate, just book it and know that it will be awesome!

We had an amazing hotel experience! From the moment we arrived until the day we had to say goodbye, we truly felt like part of the Casa Chukum family. The location is perfect, right next to restaurants, and their pancakes for breakfast are an absolute must-try! A huge thank you to the whole team – we’ll be back!

Casa Chukum was a pleasant discovery. The property is welcoming, very clean, and decorated with design details. The staff is exceptionally helpful (Samantha was invaluable) and made us feel at home. Don't miss the tour exploring the lagoon aboard the most beautiful boat in Bacalar (Frida). Thanks to Debora and Marco for the hospitality. It is the right choice for your stay in Bacalar.

Room 14 has a staircase inside the room to the common rooftop area, where the door has a lock but no deadbolt. Might be nice for some to have that access , but might be off- putting for others, especially solo travelers, depending on one’s comfort level security wise. There is a spread in the morning that looks like a continental type breakfast, but it is not free, if you want to order off the menu it is 200 pesos…There wasn’t anyone “tending” the area. Some signage would help clarify that the self -serve offerings are not a typical gratis continental breakfast to save future guests misunderstanding or embarrassment. The unsolicited info on what to do in Bacalar seemed sales pitchy. Staff was friendly. Cute pets. Nice location. Nice that umbrellas were available to use for a rainy day.