Tài Khoản Khách
ngày 26 tháng 10 năm 2024
Where to begin? The reception book keeping is a mess. The woman at the front desk dismissed us and our driver when we walked in & told us there was no room for us without even checking to see if we had a reservation. The mix up continued when they couldn’t locate our booking (made and paid for 8 months prior and reconfirmed via email a week prior). After they did locate our booking, the information they had was incorrect and tried to double charge us for our stay. This was only cleared up after our booking agent in Marrakech called them. Mistakes happen, but we were treated very rudely & received no apology. They gave away our room WHILE WE WERE IN IT to another group who walked in on us. Again, no explanation or apology given. Then they DEACTIVATED OUR ROOM KEY requiring another trip to reception to clear up. Finally, they didn’t have a record of us checking out & told our driver we were still in our room while we waited for him in reception.
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