Tài Khoản Khách
ngày 18 tháng 3 năm 2025
Additionally, the bathroom facilities were problematic. The shower head was broken and couldn’t be hung properly, forcing us to hold it by hand. The overhead showerhead was useless, as there was insufficient water pressure to get any hot water through it. Unfortunately, my negative experience continued even after checkout. I accidentally left two shirts in the closet and called the hotel within a couple of days to inform them. Initially, they assured me the room had remained vacant and promised to check with the cleaning staff. However, despite my multiple follow-up calls—at least four times—they repeatedly failed to return my calls or provide an update. During my final attempt, the owner became incredibly rude and unprofessional, insinuating that either I was lying or my companions might have stolen my own shirts. Shockingly, he sarcastically remarked, “Should I kill the cleaner?” and abruptly hung up on me. Such vulgar and disrespectful behavior from management is unacceptable and highly unprofessional. I received no form of compensation, acknowledgment, or even a simple apology for the inconvenience. Given this experience, I strongly advise against staying at Polyxeni Hotel Apartments.
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