Nelia Gardens

The room was dirty and old! Overpriced everything. Dirty towels! I was expecting better service. Some staff were friendly but not all of them. Crown restaurant is ok. Good food and friendly staff. Supermarket overpriced! I bought a charger which is not working. . And one charging battery which worked one day only.

Rooms are very big. Very close to the Strip. Breakfast and snacks are served in Nelia Gardens. Lunch and dinner are served in very close Nelia Beach hotel (5 minutes on foot). Wifi is very fast. The bar staff works great. Great value for reasonable price.

This hotel is a little gem. Set aside from its big sister hotel the Nelia Beach it’s much quieter. We stayed in a studio. My wife is disabled and the room was adequate for her. Lovely pool and sunbathing area. Five mins walk to harbour and centre but in a quiet location. There had been some negative posts about the restaurant because it’s open to non residence and staff only cared for them. In my view this was inaccurate. Mario and team went out of their way to make our stay special. The only difference is drinks aren’t waiter service. We had a couple of meals in there really good value for money. Watch match days though as it gets very busy. .

Second time in this hotel and as before very nice stay.Staff are very friendly reception staff Tanya,Bipu,Olga and Camill .Cleaning staff very professional special thanks to Elaine,who was our cleaner last year, and Frosa who loved to chat.Pool was very clean,pretty quiet and plenty of comfatable sun beds.This is a nice quiet small hotel ideal for relaxation you could get breakfast there and snacks in the afternoon which were very nice from the napa crown.Main meals were served in the sister hotel Nelda Beach which was only a short walk over the road ,again food was excellent always a good choice.The all inclusive was in the napa crown a well run sports bar attached to the hotel this is a public pub well run by Marios a really friendly chap who always welcomed us,his staff are very professional special mention to Purushottam who is very friendly and polite but happy to serve you.The staff remembered us from last year which is nice.There is also a well stocked supermarket attached which is open very late and well priced. The downside is that we needed two rooms My friend had a pool view I paid quite a lot extra for a Sea view room as these were the only rooms left.We were intrigued as to where the sea view room would be as we are a little way from the sea.We arrived early hours my friends pool view was a wall you could see the pool if you looked round the wall,however the staff being what they are gave him a sea view room the next morning free of charge.My sea view was from my balcony on the top floor granted you could see the sea but it was a long way off ,couldn’t make anything out and definitely not worth the £300 I paid extra than a pool view.Tui contacted the hotel and we’re told that it was classed as a sea view if you want to see boats etc I would advise that you to take binoculars,I would definitely use this hotel again just wouldn’t pay for a distant Sea view,just a shame this is my only complaint but it’s a lot of money for what you get.

The worst staff that i never met in my Life....the waitresses are so rude..really bad experience...i m so sad because they destroyed my holidays in a Wonderful Place!!! If i Will back in the future in Agia Napa i Will stay for sure in a different hotel

It wasn't till u get here that been all-inclusive means nothing, your treat by the bar staff like your 2nd class citizens, their rude and refuse to serve you at your table, you have to go to the bar and if their not too busy you might get served, Nelia gardens is nowhere near Nelis beach standards , do not book Nelia Gardens