Amarande (Adults Only)

Place was very clean and staff were great and very accommodating

The hotel is very nice. Polite staff. The rooms are modern but not that big. The pool is great. The breakfast is phenomenal. However, even though we paid for a Deluxe Sea View Room, we got a Deluxe Side Sea View Room (which is in a lower class).

The hotel is new, modern and spotless clean. What is lacking is the client service during the stay. There seems to be the rule: the hotel management is king, not the customer. 1st “incident”: booked “Deluxe Sea View Room” (see picture). The sea I only saw when standing on the balcony looking sharp left around the corner of the privacy fence. First statement of Reception: this is sea view. Discussed further 15 min, received sea view room. 2nd: We (3 colleagues with 3 rooms) invited 2 colleagues who stayed in another hotel to our pool area. They were sitting on our sunbeds. Maybe for 15 min we used a fourth sunbed. Pool bar staff immediately came and stated rudely “visitors are not allowed here, you have to leave now”! Discussion with guest relation manager kind of fruitless. She only admit that the personnel should have approached us nicer.