Mare Ayia Napa

The body body scrub and massage with Jimmy was simply a delight. He is very experienced and takes care of you in the best way possible. He makes sure that intensity and your wellbeing is his highest priority. I can only recommend visit the spa and book a treatment with him.

We’ve been to a few Hotels normally 4 star so excited to stay in a 5 star. It however fell short so we were very disappointed - it’s definitely an average 4 star hotel. … I feel that my reviews are honest, so would like to start by saying the hotel itself was stunning being on the beach. The room was also great, we stayed in Block 8100, which was a fair walk from the main reception. There were loads of cats, which we didn’t mind, but if you’re not a cat lover, maybe not for you. The room was really nice and clean, but we ended up road side which was disappointing. (we didn’t book a swim up room as it was more expensive) There was no information in the room regarding what the protocol was or what was going on at the Hotel. We were advised that all the information could be found on the TV which meant I had to remember what was going on....... There were some working screens around the Hotel, but they weren’t always up to date. So we had to go back and ask some things again and ended up writing them on my phone noted. SERVICE: The first few days were great as it wasn’t too busy and nothing seemed too much for the staff, but once we got past the weekend it was very busy and the staff looked overworked and overwhelmed. We went from the table being laid up with knives and forks and spoons, and being looked after with drinks, to minimal cutlery and plates piles up on the tables around us and no one servicing the drinks for dinner. As it was cold most people ate inside and I don’t think the staff were able to cope. FOOD: The food selection was rather small, we would have expected double the choice for a 5 star hotel, it was definitely not as good as we have been used to in the past. Again, it started of with all the dishes having a label above stating the name of the dish, to not having any label towards the end of our stay. One woman complained as she wanted to know if the dish contained nuts!! Also, the food was often hit and miss as it was often cold instead of hot…And the choice was very limited, with the same pork menu and pasta most nights. I was surprised we didn’t have more fresh fish on the menu, but that might have been reserved for the Sushi Bar, which you had to pay for. Limited options for breakfast in the main restaurant with no cereal and one toaster!! The fruit selection was the worst I’ve seen, apples pears banana. The children’s selection of food was the worst I’ve come across. Breakfast was on until 9.30 which was rather early, with no backup other than the outside Streat Lab, which didn’t serve late breakfast. However a couple of days before we left they opened up the Italian restaurant and served breakfast until 11.00 am Although the information stated that there were 6 different restaurants, 2 were closed when we arrived and the barbecue as cancelled as it was too windy. One of the restaurants stated Adults Only and there were children running around (although I don’t mind children, just advertise correctly) The Streat Lab

We are currently 7 days into a 10 day stay at a very special hotel. It’s strange as despite the size of the hotel it feels intimate and like a family run establishment. The staff are lovely and seem to take pride in working here. Nothing is too much trouble, service is excellent yet relaxed and comfortable so if your here with children your not on edge. Our boys have loved the activities they have done with Cedric. He’s so different to other kids club entertainers, not overwhelming but just enough to get them joining in and taking part. He even got my husband and I doing the archery and I don’t think I’ve ever signed up for an activity on holiday in years. The food is probably the best ever all inclusive food we’ve experienced with plenty of venues to choose from and an option for everyone. We have a fussy son whose beige food only and he’s loved it, my husband however is a real foodie and rates it highly. We have loved all of the different restaurants and tonight enjoyed a fabulous meal in Don Peppe where Neophytos and Tej made our experience as good as any you’d have in a Michelin starred restaurant. We’ve seen the manager walking around every day, hands on ensuring everyone is being looked after and things are running as they should be. The whole place is spotless and the cleaners and groundsmen do an amazing job. We had a small issue with a lock on one of the doors in our room and they were there within minutes changing the lock. We are staying in one of the two bedroom swim up rooms and here is the downside to the holiday…..it’s spoilt us for any future holiday as I don’t think we will ever have such a perfect room again unless we return here. Before we came we were a little worried the hotel would be too big but this just isn’t the case. Yes it’s huge but space has been used well and it feels like its own village. The kids have loved the splash park and say the slides are “like a proper splash park’s.” All in all we would definitely recommend the hotel and would certainly come back.

A superb fine dining experience. The food was spectacular and the hospitality was exceptional. From the moment we walked in the door to the moment we left we were very well looked after. A very big thank you to Neophytos and Tej. We will be visiting you again soon.

Friendly and good service. I recommend the spa and wellness for relaxassion and for tension. The hotell resturangs have good quality food and a variaty of chooices. The only downside is there are so many children. Beside this its a good chooice.

Visited the spa and had a great massage with Jimmy. If you like a really deep massage he is your guy. Lovely spa with great service from the front desk team. It was a 70 minute treatment snd cost £125 we attended as a couple. Will update with full hotel review once we leave.