Iconic Regency Service Residences, managed by Iconic Hotel

We are very pleased with our stay at iconic Regency. The residency is newly opened. The facilities are complete. Everything has been made smooth and memorable. Congratulations to iconic Regency.

Nice place to stay, especially for business trips. The location is excellent and easy to access. The room and facilities were clean, but there’s some room for improvement in cleanliness and service. Staff were okay, but could be more helpful and welcoming. Amenities were excellent and everything I needed was available. Overall, it was a good experience and I would consider staying here again.

Newly built hotel in early 2025. Near Penang airport and Queensbay Mall. Many eateries nearby. Apartment unit with 2 bedrooms. Provide plates, bowls, pan, etc including washer. Nice view. Plenty of parking. Will definitely book again if revisit.

Good value and comfort stay. Friendly and helpful staff. However, both trip.com and iconic residence stay made a mistake of booking only for 6 pax (instead of 4 adults and 4 kids). Therefore all the kitchenware, bedding and towels were limited to only 6 pax. However Upon request, they made amends. Infinity pool on 42nd floor is awesome for kids. Also the air-conditioning unit in the master bedroom was operating at sub-par, and wasn’t cooling the room.

There are many things to like about this hotel.  It is new and the 2 bed apartment space is just nice.  The amenities provided are good and I went to the gym nearly everyday.  The infinity pool and the games room kept my teenage kids occupied for many many hours.  I love that there are many coffee shops below and a minimart and a 7-11 five min away. They also have a washing machine in the apartment but no dryer.  Negatives about the hotel. The common bedroom aircon blows at the window and it moves the window shades and it knocks against the window. I needed to think of someone to cushion this so it won’t affect my sleep. Also the door leading to the washing machine has a gap and again when it gets windy outside(level 36) the door makes a knocking sound.  Both metal hooks in both toilets dropped off. Interesting, they glue it instead of screwing. Overall, it has been a great stay. Will miss the 1 for 1 pastries after 8pm at Majore Hotel Cafe. Thank you Regency Team.  Hope you’ll maintain the property well so I will want to come back again.

Room is spacious Location is close to hotel The apartment is quite new