Macdonald Morlich Hotel at Macdonald Aviemore Resort

Service at reception was great and on realising we had a lesser standard room than what was booked and paid for we were swiftly moved to a better one. Service on entering the restaurant both times was poor and we were left standing both times ignored by a few staff. Hotel is tired and needing upgraded in most bits and the disgusting cigarette ashtray on entering the back door was overflowing and not emptied during our visit, not a good look at the doorway.

Second time staying here. Very quiet stay, far from traffic. Well run place, very accoustomed to tour groups. Rooms were nice and clean. Breakfast was organized and the food perfect. Close to the town area for other eateries and a Tesco.

Such a relaxing tranquil stay, staff were so friendly and knowledgeable couldn’t fault a thing great value for money . The leisure facilities are fantastic and the steam room was great, the fact that you can use all the restaurants in the resort is an added bonus there is also a courtesy bus that takes you to the country club if you fancy eating there would definitely recommend

My wife and I stayed at this resort as part of our road trip to Scotland-we ended up staying an extra two nights due to the tremendous service from the staff. From Ryan at the front desk to the wait staff at dinner and breakfast were VERY ATTENTIVE! For instance, the same server that sat us for breakfast the day before saw a day later that I didn’t have fried eggs. He remembered that I had them the day before and went out of his way to get them for me. The room was very clean. As far as dinner, we recommend Giovanni’s. They made us a from scratch wood oven pizza in 5 mins, which I didn’t think possible! For dessert, we highly recommend the crème brûlée and apple tart with ice cream!

I booked a Deluxe room in the Morlich hotel for myself and my mum. After previously staying twice in the Highland hotel, I decided to book the Morlich due to this hotel being refurbished and having a walk in shower for my mum. On arrival we parked up close to the hotel, unpacked our luggage and headed inside to be told we were not in this hotel, we were staying in the Highland hotel. I showed my confirmation and was told the Morlich hotel was fully booked with a conference and were sent over to the Highland hotel. At the Highland hotel reception I was told the Morlich had been fully booked with a conference for over 1 year. Despite this the Morlich hotel was showing as available on the Macdonald website and I could have booked it then and there in reception. We were directed to our room which meant taking our luggage back outside to access a different part of the hotel, only to find the key card did not work. After another trip to reception, we entered the room to find it resembling an old people's home and with no walk in shower. I went back to reception to request a different room and was offered a "family room" that consisted of a double bed & a put up bed with the same care home decor. At this point I was looking for alternative accomodation online, I saw the other hotel on resort (Aviemore hotel) had availability and asked if we could be moved into that hotel, I was told that hotel was closed at this time of year. If the Aviemore hotel is closed and the Morlich is full, why are they still being advised as available to book. I refused either room offered to us and eventually was offered a suite with twin beds and a walk in shower. We had to wait for the room to be cleaned and we're provided with a complimentary drink in the lounge while this took place. The room was very nice , although when we got into the room they had not split the beds into twins, so yet another visit to reception to get this quickly rectified. We did enjoy our stay and I do like the Macdonald resort, I visit Aviemore regularly but have never dared to book here again because you just don't know what hotel you are going to get.

My wife treated me to a three night magical experience at this resort in Aviemore, magical it was not from start to finish! No welcome pack on arrival, still no rewards email either! We were issued two VIP wristbands, that quite frankly just identified us for the mugs we are for booking this experience and paying well over the odds! The Ground button did not working the lift which requires a massive makeover. We attended the Aspect restaurant on our first night, it did not state anywhere in the contract that we were only entitled to two courses and therefore had to pay for extras, however when we attended the Giovanni's restaurant we had all three courses! Breakfast every morning was a complete disaster and un-eatable due to it being cold, even though we were in as soon as it opened! The main course on the gala evening was cold and I sent it back for both me and my wife, i could not eat it and my wife ate half. Service was good in the restaurants and the food was good also, however delays in the bars due to trying to cover too many areas at once! Also the bar at the Gala evening did not and would not provide me with Ginger Ale so I had to walk over to the bar in the Morlich to get some. Also when we used the cafe for Cake and Tea, they let us purchase the tea but had no sugar! The towels offered at the leisure centre would dry a baby! Overall a total shambles of a hotel, due to communication issues and staffing issues. I raised my concerns with both the Front of House Manager Sam Hall who simply offered the usual customer service platitudes and then I escalated it to the General Manager Michael Falla, who did not offer anything either! Before booking this resort I would get ready for disappointment and not much joy, if you get anything else then you have gained something. The entertainment was good and most of the staff do their best considering the lack of support and being asked to do too much! I am now taking legal action to get compensation for the lack of a Magical Experience as advertised. We will never give this chain any money in the future!