Commodore Perry Estate, Auberge Resorts Collection

I recently stayed at the Estate for a business meeting/event I was facilitating. The space was amazing. The support team was OUTSTANDING. They made everything so easy and enjoyable for me and my team. The food, rooms, amenities and experience were top notch. Everywhere I looked, there was an interesting artifact or conversation starter. So inspiring on so many levels. The Chapel was a great meeting space. The CPE team were ultra responsive and stayed one-step ahead of our team to ensure we were able to give our clients a truly differentiated experience together.

The intentional attention to detail from top to bottom was amazing. Before arriving I was provided with recommendations and help getting reservations and personalized experiences planned. Once there, both the service and quality of products was incredible.

I was recently on a business trip and meeting at this property and got deathly sick after eating there. The property was the only place I had eaten as of recent when I got sick. It appeared to be food poisoning after eating sausage from their location. The sausage appeared and tasted undercooked; however, I only ate one piece (stopping immediately). I notified the property and received a call a few days after I left asking about the event. The property offered me a free meal for the inconvenience. After expressing my disappointment in their response it was clear they didn’t care. They did say that the General Manager would call me. That was weeks ago and still waiting. This was a horrible experience and even worse response from the property. They took no accountability and thought they were a hero for offering me a free meal. Haha - maybe they just wanted to finish me off with more food. Regardless, I won’t be back and would never recommend.

This place is pristine in terms of the style, but the service could be improved. Lack of proactivity and clarity around how credits (for things like in room dining) do not include gratuity, even if you do not surpass the credit limit and there is plenty to cover automatic gratuity. Bellmen just do valet, they do not assist with bags or open the door. It's weird because the environment is enjoyable but the service feels like a Marriot with young kids mostly servicing you with improper communication skills and training. My rate was 700 so I do expect customer service to be of higher quality.

Entering registration, you are immediately welcomed with a resort ambience from the lighting, temperature, even the smell. The staff was friendly and professional. The rooms and mansion had an intimate and welcoming vibe. This property was spectacular for our group size of 30 women. We loved it!

Perfect! Commodore Perry Estate exceeded our expectations. We loved dining at Lutie's, the food, drinks, and service were excellent and the staff was very friendly. Mo, the manager took great care of us. The low key music and restaurant had a very unique vibe. We had excellent breakfasts in the mansion and the staff was very friendly and personable. The mansion was cozy with fireplaces and comfortable seating. The decor and ambiance is beautiful. The front desk staff were very nice and welcoming and the service all the way around was excellent!