Scottish Inns Austin Downtown

I want to tell you that I’ve never had such an experience in my life. The wife and I drove up to Austin from Houston and we found this place to stay on one of the travel websites. The deal was good, so we booked the room. Now, when we first got into our room I noticed a strong odor. I would have to say it was a musty smell probably from old linens or carpet. We debated as to whether or not to ask for another room as my wife and I are not as young as we used to be and my arm was in a sling. We decided to stay as it was too much trouble to take everything out of the room again. Now, I’m not one to complain about any old thing, but when I pulled back the sheets I noticed a spot one the pillows I intended to use. I could see this through the pillow case, so I took it off to look at the stain. It was about a silver dollar size and I didn’t want to touch it. I thought I could simply take this to the office and ask for another pillow. When I got there and told the manager, Mr. Patel, that I wanted another pillow he just stared at the stain. I asked him again for another pillow. He then said “I didn’t do that.” I said that I didn’t care who did it, I just wanted another pillow. He then stood up from his seat and said that it was not his pillow and told me I was trying to make him look stupid. I really didn’t know what to say to this accusation. I repeated my request for another pillow. Again he told me it was not his pillow and he started walking towards me. Since my arm was in a cast, I did not want to have any trouble with him and I left the office. My wife and I locked ourselves in the room and did not sleep well that night. We didn’t even use the shower. We left early the next morning and did not return to the office. I can’t say I have ever had such a bad experience at a motel. Fortunately I took some photographs of the pillow. All of this fuss over a stain on a pillow!

This was the worst experience I've ever had at a motel. I'm not picky, so I overlooked the fact that the furniture was uneven and the vanity was cracked and crooked. But when I went to the bathroom and saw the towel bar hanging from one joint and that it hadn't been cleaned from the last guest, washcloths, towels and soap wrappers were strewn across the floor. I went to management and complained, but they said the hotel was full and the only thing they could do was to offer me a discount since I was staying in an uncleaned room. I felt bad for the hotel desk attendant, he was young and apologized profusely. His manager was out of town and the cleaning crew was gone for the day. He brought me some clean towels and tried to tidy up the restroom, which was nice. But it still felt nasty in there. If I wasn't on a business trip, I woulda bailed outta there.

Absolute worst hotel I have ever had dis-pleasure of staying at. They advertise free continental breakfast and when asked on first morning I was told then did not have it. On second morning when someone else asked, clerk brought milk, bread OJ and a big tub of margarine (half-empty) out for breakfast. I would not eat breakfast after I saw everyone digging in margarine with their own knife. Not very healthy in my opinion. Asked for coffee and was told there was a pack of coffee in my room. Told her I drank it and she suggested I go next door to restaurant. She said "there was no water in lobby to make coffee" No 'wi-fi" as advertised. They did have internet access in lobby, but had a wireless keyboard and batteries were dead and no batteries available. Run from this place. Run fast and don't look back.

my room is just not clean and i can't really feel that comfortable in that dirtyroom. the staff just seem not to care about anything. i mean I am, paying my money to stay here and act like i am bothering them with a question!!!!!!!!!!! it's just very diapointeing to stay at this hotel.

Everyone at the front desk was super helpful and kind. The room was well cleaned and room service = exceptional. The staff is very accommodating and did their best to make sure my stay went smoothly. I made a booking error and was struggling with using my points and they found a solution for me quickly. Kevin and Sunita were true stars!

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