Sleep Inn & Suites Austin – Tech Center

Ac didnt cool 1st room and then moved me another room and same took forever to cool they need to fix there ac units

I ended up checking in really late at night because of a delayed flight. The overnight team member was very courteous and attentive, especially considering it was close to midnight when I arrived. The daytime and housekeeping crew were very courteous also, genuinely and not in an overbearing false pretense manner. They made me feel welcomed and comfortable during my stay. Great hospitality! i also liked that there was a fitness area on site. The Continental Breakfast was good as well. I wish I could have stayed longer but I had another destination area.

We selected this Motel because it was close to the Austin Rodeo and had decent reviews. Motel has a no smoking policy they charge $50 deposit to assure rooms stay smoke-free. Was told they would evaluate the room and if found smoking had occurred would run credit card to get deposit. We are non-smokers so no worries however room we were given had definitely been smoked in. We asked for a different room as we did not want to be charged a deposit on someone else's account. Host was quick to provide us with another room and even came with us to check the second room to make sure it was to our liking. He did not want us to have to travel back downstairs if there was a problem very nice of him. He also checked previous room and agreed someone had been smoking in it. Our beds weren't as comfortable as I would have thought they would have been as advertised with premium pillow top comforters and pillows. Shower head was a extreme water saving type and had no pressure or water flow. Room was also advertised to have refrigerator stocked with free drinking water and alcoholic beverages but did not just refrigerator we also did not see any water available at front desk. Free breakfast was not available as we left early 5:30ish. I wish motels advertising a free breakfast would provide breakfast earlier or other accommodations such as fruit or pastries for the early departing guest. Overall our room served its needs was stay horrible No just a basic room with a lot of false advertising.

The direct tv is awesome, they have soft and firm pillows, however during my stay 'jan 20 to jan 22' the heater broke and they made it problematic about switching rooms but after insisting on either the heater is fixed or i get a new room someone came and replaced the heating coils, but that is not all, i had a late check out ,yet the morning front desk clerk opened my door while I was changing clothes. Highly unprofessional. Will definitely not stay there ever again.

The check-in agent was very friendly! But we were grossed out to discover on our second night that someone else’s dirty sock was left under the cooling unit.

The Hotel is ok, but one of my lamps was not working and when I called front desk they said let me find you a light bulb and call you back and they never did.