Extended Stay America Select Suites - Denver - Aurora

Original room I was put in had lock issues so they moved me to one next door that had the filthiest floors. I brought it up and they promised to take care of it or reimburse me, so after no one cleaned it two days after I asked to reimburse, reminded twice and got nothing still. I’d say this was pretty bad customer service unfortunately cuz the place has good location!

Created booking on 9/15 and arrived 9/21 to no room. Employee was very nice and tried to be helpful but the hotel had oversold their rooms and had nothing available for us.

The front desk was closed and I had to call to be able to check in. Same thing in the morning. I was not checked out by a person at all. Just left my key as instructed over the phone.

I guess you get what you pay for. Next time I'll spend 20.00 more and get a hotel in a better area. I bed was the sweakiest one I've ever had.

After booking well in advance upon arrival I was told they had no availability and could not offer any alternative or provide even a phone number. These people dont work in hospitality, @ 8:00pm I was left to fend for myself in a town that seems to be shut down by 9. Never, never, never, never again.

The room was not available until 2 hours after our check-in period. We were told we to leave and come back later. The staff seemed annoyed to help us. This was a serious inconvenience.

I anticipated staying several nights while a friend was in the hospital at U.C. Anschutz. However the bed was much like laying on a box spring and the pillows (2) were like a small bag of rags. The room and bathroom were clean. Temperature in the room was easy to control. I did not use the apar**ent size fridge or two element cooktop provided. For $21 a night more I booked at the Holiday Inn Express and enjoyed a luxurious room and a great breakfast every night!

Arrived on site at around 2am Friday 7/28 with my reservation in hand which had been booked and paid for 1 week prior to our arrival. After a long drive we looked forward to checking in and getting some rest however we had to wait about 15 mins for a front desk attendant, a gentleman who was very unprofessionally dressed and whose appearance was quite disheveled. He approached the check in window, did not bother to greet us proceeds to look for our reservation for a good solid 5 minutes. I then spelled the last name on the reservation and he says "Oh, I can see the reservation we just don't have any rooms- because were not open 24/7 like other hotels". Our reservation was apparently refunded and at 2 am & my daughter, my 80 year old mother and I were turned away. After having called the hotel earlier in the day and confirmed with a young lady that all was good and ready for check in. Disappoin**ent doesn't even begin to cover it. I am dumbfounded that there are organizations operating in this manner, with this level of inconsistency and allowing people with that level of professionalism and/or lack there of be the face, absurd! Also shout out to Peyton at the Best Western Plus of 800 S Abilene St, Aurora, CO 80012 he is the real MVP of this story. Do yourself a favor bypass this hotel and book with BW right down the road!

Do not go off the pictures you see online for this place. It is absolutely horrible. The whole place reeks of cigarette smoke, even though it clearly says no smoking or you’ll be fined $250 for smoking. The tv remote was so sticky you couldn’t even touch it. The service was even worse. Extremely rude ladies, especially Liz who was the manager. A guy had booked and paid for his room and she told him they had overbooked and he needed to find somewhere else to stay. No apologies, no trying to help him out, nothing. After an hour of being there our key cards quit working. My parents room, the key card fell into the lock and couldn’t be retrieved. So they were told to leave because they couldn’t get ahold of maintenance. At this point we were all happy to leave. I watched them fold their “clean” laundry from piles on the floor. You leave there feeling like you need a shower immediately. I would sleep in my car before I would ever even think about going there.