The Bertram Inn & Conf Ctr, Trademark Collection Hotel

The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.

Our room was not available at check in which was an already late 4:00. We were in town for a wedding and waited until almost 5:00 for our room to be available. The front desk staff was not friendly and I am sure that others were complaining about no check-in but maybe offer an apology or a drink voucher at the very least. Finally, the tub was receiving back-up overflow from who knows where and during the evening of our stay on August 16, water started streaming from the ceiling in the bathroom/vanity area, causing us to exit at 6:45 am.

It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.