Park Hyatt Auckland

Exquisite stay and delicious breakfast! Highly recommended for those looking for an extravagant and stylish escape in Auckland.

thumbs up: 1/ location - right on the viaduct harbour 2/ room is spacious & with practical layout and furnishing 3/ nice to see beau the labrador, the ambassador of the hotel  4/ concierge staff mr kim was professional for addressing us  thumbs down: 1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes 2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday 3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water 4/ guest services - please don't expect calls to be picked up timely

The pool was under maintenance with no indication when booking. But rooms are nice and clean, location is great!

Beautiful hotel location, with great rooms overlooking the water. Fantastic Le Labo toiletries in the room, and a nice pool + spa. Hotel has a nice bar too. Could just do with some nicer design touches - the design feels a bit forgettable.

酒店挺不錯的，景色很美，環境很棒，服務到位，餐食也不錯，一次性用品品質也挺好的，兩次去奧克蘭都選擇住在這裏，滿意！

酒店位置，環境還不錯，遺憾的是是服務好差，客房坐衞生隨便應付一下。