Graduate by Hilton Auburn Al

We chose to stay at The Graduate during football season; our team was visiting. This hotel is new, so everything is clean and shiny. The decor is tremendous, with numerous touches of Auburn sports and athletes, specifically Bo Jackson. The coffee was poor and overpriced, so after our first cup, we went to Dunkin Donuts around the corner. The scenery and food at War Eagle rooftop bar were incredible. This is a short walk to campus, most restaurants and bars. The staff was friendly and as helpful as possible, finally finding a compromise on numerous room issues. We digitally checked into an oversized room, only to have it given away upon arrival. We were then placed in a standard room, so we requested to purchase an additional room. However, we were denied, and the staff stated that no additional rooms were available. Our room had no working A/C or heat; after maintenance determined it could not be fixed, we approached the staff for a different room. We were given a different room, and everything worked, but the staff could not answer when we asked how they could move when, a few minutes ago, they stated no additional rooms were available. Ultimately, we received two rooms, our new room and the one with a broken A/C, while only being charged for one room. Ultimately, I would recommend this hotel because I feel most issues were related to being a brand-new hotel.

Recently opened. It is a real eye opener. Colour smacks you between the eyes the moment you hit the lobby. The rooms are the same. Really interesting pictures, furnishings, and very stylish things like kettles and phones. The guy who was on the desk during our three day stay was exemplary…warm, efficient, engaged and helpful. Hilton should realise people are so tired of browns, greys, black colours in rooms….the vibrancy here is wonderful. Downsides? As is becoming the norm now for Hilton…valet parking @ $25 a night…shame on them. One side of the hotel is on Wright St, which faces a very lively bar with music until 2am, so avoid that side of the hotel.

We stayed here during evacuation. The hotel has only been open a month and is bright new and clean. At check in our room wasn’t ready there were several folks in the lobby waiting to check in. I ask the young man if they had something I could go ahead and check into. The young man at the front desk obliged and we went to our room. I had ask about waving pet fees due to the evacuation, they did not. First time in many years of dealing with hurricanes this happened. Valet is cashless and not charged to your room. Took me a while to learn to use the text system. Overall experience was good but not worth the $$$$.