Tài Khoản Khách
ngày 20 tháng 5 năm 2023
I have been in contact with the hotel property in Athens Olvia Suites in Athens since 3 days ago everyday. I asked if possible for a refund or moving to a later date. They said given that the mother of my partner died, the reason we couldn’t come to Athens anymore, they said they’re working on it to be approved. We were initially relieved for their consideration on this. As the booking is today, I told them Transavia understood our situation and gave us a free rebooking on Sept 21 to Athens & if it’s possible for them to have the confirmation as well so we can plan better. They said, they decided to cancel our booking knowing we cannot come anymore as the mother of my partner died, without refund nor rebooking. I told them then if i can just give our room to our friends with breakfast for 2 in Athens so it’s not wasted, they said it’s not possible as they already decided to cancel the booking knowing we cannot come. I think with this hotel, rather than to sympathise, they even capitalised on this sad situation … :(( It’s very very sad and disappointing how Olvia Suites of Athens dealt with us, and even ´capitalised’ on the situation ..
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