Kandia's Castle Hotel Resort & Thalasso

Closed. They are closed. I booked in December 2022. I paid in January 2023. We knew nothing about the closure until we turned up on their door step 6.6.23 to be turned away! They claim to have sent me an email but that is not returning money is it? Nor in this case effective communication. They have 704 Euros of our money which we will apparently get back but are going through the process now. We are the ones contacting our bank, waiting for emails, stressing on our holiday, and having to do all the work though; how rude is that. We haven't got to enjoy what we planned and are left distressed and let down on what should be a happy time. Credit to Eleah she is very nice and at least gave me a follow up phone call after booking us into a lesser resort ( one we would ever freely choose ).But my measure is quite simple. There is a hungry, uncared for, unfed, orange cat crying at the front door of Kandia Castle Resort Nafplio Greece (Leonardo Hotels) looking for food. If you can not do a simple thing like care for a cat which is clearly a regular, then how can you be trusted to care for customers.

THIEVES AND SCAMMERS. THEY TOOK THE MONEY FOR THE RESERVATION I MADE, THE HOTEL WAS SOLD AND THE NEW MANAGEMENT DOESN'T ACCEPT MY RESERVATION. I LOST MY VACATION MONEY. STAY AWAY!! ΚΛΕΦΤΕΣ ΑΠΑΤΕΩΝΕΣ !!

The hotel architecture is simulating a castle. It was built with generosity in spaces. The rooms are spacious nice and very clean. The pool is a bit old fashioned but huge , very clean and definitely ideal for kids Service needs a lot of work!! The food is not according to price and standards of the rest of the hotel. You do not eat in the hotel! The amenities in the bathroom not according to hotel price. The beach is nice and just one step away. Overall it is a nice experience for a family.