Holiday Inn Express Asheville - Woodfin

房間大，新開的酒店，早餐也不錯，離開老城有點距離，因為是新開酒店，我們入住時剛開一週，前台小哥業務不熟練，攜程預付的住宿費又重複收了一次，還好當下發現要了回來，結果退房後又收了138刀，幸運的是發現後經攜程客服幫我催討，返回了回來

Not really happy with this new Holiday Innn.Pool and hot tub were not open. Lots of slamming doors during the night.

We checked in at 9pm. The neighboring room had two people that were talking at a normal volume and we could hear each word distinctly. Yes, we should have asked to switch rooms right then but figured they would be asleep soon enough. The TV in their room was on at 10 pm when we went to sleep. It stayed in until 4:55 am. Heard every single word from the car commercials and whatever they were watching. I could not fault the people. The television was not loud and they should be able to talk and watch TV, such as they did, without the room next store hearing it all including coughing and snoring once they finally slept (early morning). I talked to a very sympathetic team at the front desk who shared they hear this complaint “all the time”. The building was supposedly rushed in completion and corners were cut so that the owners of this franchise could start making their money. In fact, the pool isn’t even completed. The front desk could not offer me a refund because I booked through *******. I will take this up with them but something for all of us to be aware of. Are you listening *******? Bleh……..

The staff was very pleasant, but overall, I found the hotel to just be mediocre. For a relatively new hotel, there were a lot of random brown stains on the carpet/smears on the walls, and one of the towels (thin, rough, and not particularly absorbent) had a massive yellow stain on both sides whose origin I did not investigate further. The walls are paper thin, and I could hear all the random noises from what seemed like 4 different rooms, including the incredibly loud snoring of my immediate neighbor. All of the communal tiled floors could have used a good mopping, and when I went to check out, there was what appeared to be vaseline smeared on the wall of the elevators. The bed was relatively comfortable, and sheets appeared clean, but those factors alone are not enough to tempt me to stay again.

Good place to stay. The hotel was clean, quiet with friendly staff. One of the best things for us was that when we arrived back to the hotel at midnight hungry, they had good quality, reasonably priced frozen meals we could take to our rooms to eat. I hadn’t experience that before.

My family from Florida had a great stay! We went for my wife’s 50th birthday. There was a guy named Mark that works there. He was extremely helpful beyond his job and he’s in help my family and I find places to go restaurants. We wanted to see snow. He showed us and told us the way to go five out of five.