Tài Khoản Khách
ngày 7 tháng 7 năm 2023
Unimpressed with the welcome and “digital” check in. No information on facilities. No information in the room either, nothing on Wi-Fi login etc. Very disappointed with the room. The booking I made said the junior suite would have view of the lake. It has no such thing. If I went 3 metres out in the garden, I could perhaps catch a little glimpse of water through the trees. The main bedroom was down in a dark basement, the exits/“windows” were blocked with steel coverings, would be impossible to get out in case of fire! Our upstairs room had windows out to the entrance, and as it was slightly lower than the walkway, everyone looked straight in through the windows when entering the building, so curtains had to remain closed. But the curtains were see through, making the room not very nice for our children sleeping there. We ended up having to use towels to block people from ooking straight into the kids in their beds from outside… They had made a bed for one of the kids in the sofa, just placed a single thin sheet over the seats… not very hygienic - never seen anything like it. I went to the main house to see if we could get some more sheets or towels (all of ours being used to cover the windows…), but all the doors were closed and locked, no one at any front desk to help. I also closed the front door to our building, they were wide open, so anyone could just walk in. Did not feel safe. The Wi-Fi was not good, off and on all the time, and phone reception inside was so so, making 5g also difficult. The kids liked the swimming pool, but some confusion about opening hours- the website said 18.00, other places 20.00. The steam sauna was closed with a “defekt“ sign on the door. In total: Nice location, but overpriced for what we got. Missing a lot to qualify as 4 stars. Would not recommend staying with kids.
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