Club Esse Cala Bitta

Great stay

Best hotel and best service very pretty and modern , music at night best service at the pool area bar best bartenders and service Breakfast great variety

I had to cancel my holiday last minute because we were burgled of our id and holiday money, they would not refund us anything or give us a voucher.Not only were we burgled but then also lost all the money we paid for the holiday

Pool was nice and plenty of loungers and seats. Room was cool and functional otherwise everything was a bit disappointing. Loud music until at least 11pm meant we struggled to sleep. Mould seen on pancakes at breakfast. Drinks cups found in light fittings and bathroom very tired and in need of a deep clean. Bar area wasn’t aircon so too hot to sit inside. Staff functional and friendly enough but some things like cleaning floors whilst rush hour to get to breakfast weren’t well thought out.

The air-conditioner didn't work properly, I reported it to a manager of the hotel, he sent someone the next day to check, he said everything was fine and working properly. I stayed in other branch of club esse in stintino which the air-condition was very cold. So for me wasn't working at all, it was pumping warm air without cooling. Also I didn't like the club esse card to pay the drinks. I was asked to pay a deposit for €5 which they gave me back in the end of stay. I credited the card €20. At the end of my stay there was €2 left on the card. Even though it was only 2 euros, I asked to be refunded, they told me that couldn't be refunded because I used a debit card, which i wasn't told when I got the card. So if I had €30 or 50 left on my club esse card? I couldn't be refunded?! And waste my money because we can't pay drinks with cash or card? This is really unfair! and how to steal money to people's!

We spent 3 night at the hotel and to be honest it wasn’t so good, the price is kind of expensive for nothing. Even an Aron the hotel didn’t have to lend to me. The hostel has focus in family with kids so make sure you know that before you make your reservation. The breakfast was kind of good.