The Ngurdoto Mountain Lodge

We used the transport side of this company. They charged us for a private car to Moshi from Nairobi. The car broke down 1 hour into the journey then we had to get a bus the rest of the way. A 6 hour journey took us 10 hours. They refused to give any money back. We negotiated they take us back to Nairobi in a private car for £65 extra which was agreed. The driver turned up late in a safari jeep which is meant for off roading and not to travel a long journey. This was ridiculous for a 7 hour journey. They then agreed to swap for the original car (that the GM had decided to use herself instead of giving it to us despite us paying for it) that was agreed and the GM herself turned up an hour late again and had no excuse and refused to offer any explanation. Literally when asked she said "I have no explanation and don't want to talk about it". Because we were so delayed, our journey ran into the evening when it was dark and we then pulled over by the police who extorted another $60 of us. During this time, the driver left us alone in the car and I am so sure he was involved in the extortion as when we were originally pulled over he said something to them and then left us alone and only got back in the car after we handed the money over. Do not use this company. They are involved in scamming. They take your money and do not deliver. Don't ruin your holiday. Absolutely awful. I will be telling local hotels not to use them too in order to save guests being ripped off and lied to. We wasted 2 whole days of our trip because of their incompetence. The drivers name was Goodenough and the lady who is the GM and an absolute joke when it comes to looking after customer safety and service, her name is Beatrice Dimitris Dallaris, General Manager of Ngurdoto Mountain Lodge and Classic Tours and Safaris and Ngurdoto Shuttle Services. STAY AWAY FROM THEM.