Elanacha Hotel

They can do better with the quality of service

We stayed in this hotel the night before our safari. The positives are the size of the bed, cleanliness and the staff were very nice. However, the sound echo’s throughout the corridors so if someone is talking it sounds very loud and inevitably wakes you up very early (6am in our case). There is also a window at the top of the door which allows the light to come in. This means that if someone walks in the corridor in the night or early in the morning, the sensor is triggered for the light and it wakes you up. You can also hear the road traffic very clearly through the single glazed windows. There were constant power cuts throughout our stay, which they said were due to them having works on the generator. This resulted in the shower never being able to warm up so it was impossible to have a hot shower. Sadly this also meant you couldn’t use the lift in case you got stuck so be careful if you need it (there are 5 floors). Finally, we went to breakfast at 7.30 (the time we were told it opens) and all the food had been eaten. There were no clean tables, hot drinks or anything left. The chef did try and make us breakfast which was kind, although it took 25 minutes and we were pushed for time which made it difficult. We also had to ask for clean cups and cutlery. It’s a shame because I think the hotel has great potential and is clean but there were so many things that went wrong for us, I definitely wouldn’t recommend staying here.

This property is excellent the bedroom was big enough and comfortable Good location near to Arusha airport. Service was wonderful, staff are very helpful. They help to organize the transfer to the airport