Tài Khoản Khách
ngày 1 tháng 1 năm 2025
I stayed in a generously-sized room with my 80+y.o. mother. She noticed that the shower wasn’t draining well, so removed the drain assembly by lifting the tile and cleaned it herself! She subsequently reported it, and was barely thanked, nor apologised to for her efforts. Concealed drains should be cleaned regularly by the staff, not by elderly guests. My stomach turns at the thought of my mother cleaning the drain without gloves. We then turned up for breakfast at about 9.40am on a Sunday to be told that breakfast finished at 9.30, but had in fact finished earlier at 9.00am, because “everyone had come early.” Not everyone, in fact. The opening and closing times for breakfast were not posted visibly, so far as I am aware. Nevertheless, we were allowed to help ourselves to cereals and some toast, some watermelon and berries were brought out. The urn was still hot, so we also had a single coffee bag in a plunger coffee pot. Later, I was surprised to see on my bank statement that I had been charged $36.36. When I rang to ask about this charge, the same man who had taken our over-the-phone booking, been told about the partly-blocked drain, and who informed us that breakfast was finished, was quite hostile about the fact that we had been charged. He said, “did you expect breakfast to be free?” No, but I did expect to be able to enjoy a proper breakfast as part of the price of the room in what was promoted as a B and B, not a B plus B. For the very ordinary breakfast that we consumed, I would have preferred to spend my $36.36 somewhere where I wasn’t reminded so strongly of Basil Fawlty. Most importantly, I didn’t authorise or sign for the $36.36, so the establishment clearly (improperly) recorded my card details and improperly charged me at their whim, without any authority.or discussion. Neither my mother nor I shall return to Armidale’s very own Fawlty Towers.
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