Sheraton Pentagon City

They ask me a deposit when I check and will refund it 3 business days later but they did say that on the website so I was surprised

The shuttle driver to the airport was the highlight of this stay, which, as a Sheraton, should not be the expectation. The desk staff were pleasant enough, but when leaving the lobby to cross the driveway to the second building where the room was located, we saw the most ridiculous situation I have ever encountered at a hotel or even MOTEL. The entry was a split level, ten or so steps up or down without any ramp or elevator. Seeing as the clerk saw we were traveling internationally and had three massive and heavy suitcases, placement in that location was inconvenient at best. If I had not had my son present, there is no way that I could have lifted the luggage to arrive at the room. This does not even take into account someone with mobility concerns. The restaurant staff were courteous enough, but prices were insanely elevated. Vending machines were scarce and had different offerings in the main building and the satellite building. For example, my building had empty snack machines and the main building had soda machines and ice machines with no prices noted, and when a card was used, the soda was 4.00. All in all, would NOT recommend whatsoever. The poorest Sheraton I have ever stayed at. Unfortunately, I had told my family that Sheraton was considered a good hotel chain. No longer true if this is a representation. Sewage leaking in the parking garage with caution tape all around was just icing on the cake.

concierge were polite and friendly. For it to be a Sheraton. Very few amenities.

It was a pleasant stay. Great service and excellent cleanliness despite it is not a newer hotel. Price is very competitive compared to other airport hotels within the National Landing area. Location is not the best but with reliable shuttle bus service, it’s not a major problem. Highly recommended.

Very good price and room clean

Parking was dirty room AC wasn’t working but staffs were very kind and helpful