Verified traveler
ngày 10 tháng 6 năm 2024
I always enjoy staying at this specific hotel and never had any issues. However, upon arriving for check in, I checked in with the Hilton app and selected my room ahead of time. I called before checkin to assure when the room will be ready and if the room chosen was guaranteed and the lady on the phone whomever i spoke to told me yes, ill get the room chosen. When i arrived at 4pm the front desk said the room still was not ready and assigned me to another room i was not satisfied with. Because i didnt select a pool view room, they didn't want to give me the room i selected through the app, which was a pool view. She guaranteed there was no pool view rooms at the moment but when i asked to speak to a manager she went ahead and assigned me to one anyways. I was thankful for the arrangement overall but i just dont understand why youre able to select your own room and when you arrive they expect you to pay more because of the view the room has.
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