Tài Khoản Khách
ngày 29 tháng 4 năm 2023
The place is marvelous. Pleasant room, great views, excellent breakfast. I would have given it 6 if i could, but there was a problem that made me downgrade to 4. A heating problem. The heating and cooling is controlled only from the front desk, which is odd by itself. At our first night the heating didn't work. The front desk apologized and offered an upgrade to a much better room, but it was late at night and we liked our room, so we refused. All good, we can manage with a bit of cold. The second night they had the opposite problem. They couldn't turn the heating off and this is a real problem. You can protect from cold but not from heat. Another major problem that is related to this is that they didn't care. We called a few times to reception and they just answered that it is off from their control panel. When we check out the morning after and they asked if everything was OK, I told them again that there was a problem and they just like "oh yes, it is written here", as it is a non issue. This hotel is very expensive compared to alternatives I really can't understand how they can afford it.
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