Graziella Patio Hotel

My partner and I were looking forward to spending the evening in Arezzo. We planned to go to the hotel for the Antique Fair . Unfortunately, the hotel sent an email the day we were supposed to arrive modifying the times the valet service /parking was available. We picked this hotel specifically because of its location and the parking options. The change, though perhaps insignificant to some, was enough of an inconvenience to our plans and expectations that we would have canceled had the email notifying us of the changes to the parking arrangement been sent before the 48-hour "no cancelation window." I called to ask the hotel if we could cancel our reservation and they said no because the request was within the 48-hour window. I tried to explain that, we were canceling because they modified the agreed terms and did not let us know with enough notice for us to cancel, but they were unmoved. They said they cannot be responsible for updating "everybody" when changes occur to what they are offering. I respectfully disagree. I am thankful that they were willing to speak to me in English and they did try and problem solve for us, but it was not sufficient. It is unfair for a hotel to say to a guest that a change in parking is insignificant because guests "only have to walk a little farther." It ignores the reality that a guest might be in a wheel chair, using braces, tired, or just old. The manager offered a voucher (and emailed us a voucher), but I do not see myself staying at Graziella Patio Hotel when I return to Arezzo. We ended up canceling our reservation without a refund.

This hotel was extremely uncomfortable. The bed was like a cement block, making it literally impossible to sleep. No robes, no full-length mirror. Our adapter to charge our phones kept slipping out of the sockets so we were left with too little charge for the day. Breakfast was not only meager, but very strange. You have to order the night before and then the lady brings it to you, but be aware if you have a driver coming. It happens in slow stages.

We had a two night stay on our way to other places in Italy and thoroughly enjoyed the location. The inn was excellent and in a great location for touring the city.

Central hotel. ‘Valet’ type car parking for €20 per day which is definitely worth it having driven around to find the hotel. It’s worth noting that as the hotel is ‘in’ the ‘no car drive zone’ - as you are staying, you can drive in all of these areas; the number plate is then reported so that you won’t receive a fine… GOOD Character Deluxe Double room with amazing air con - effective and quiet. Big window in main bedroom and bathroom letting in lots of light. Mini fridge in room which we kept some of our stuff in. Several places to get breakfast just outside the door as hotel was very centrally located but I was getting fed up of pastries! Requested quiet room and it was, despite lots of bars around. NOT QUITE SO GOOD… Nowhere to put luggage or open your suitcase - just one very tiny luggage rack which you couldn’t even open a normal size suitcase. No seating area - room quite compact. It’s called the ‘ Graziella Patio Hotel’ but there is no patio or terrace to sit. SUMMARY We loved Arezzo; seemed a good mixture of tourists and locals, architecture, shops, bars and restaurants.

Good location, rooms due for update

Non ci è stato detto che la suite (peraltro costata più di 300 euro per una notte) è in un seminterrato con una pompa di aspirazione rumorosa e sempre in funzione… ci hanno chiesto se volevamo fare la colazione a pagamento e poi ci hanno fatto ordinare la sera quante brioche e quanto pane volevamo. Non è un quattro stelle.