Kasapakis Hotel & Apartments

WARNING PLEASE READ BEFORE BOOKING —— Please read and do your homework before selecting this shambles of a hotel. Me and my partner found it strange how there was no reviews on trip advisor since 2022!! It also makes sense now that all the reviews or majority of them are written by “the owner” if you notice they all say how great the owner is. All the negative reviews have been erased, (currently have an open complaint with trip advisor who are looking into this matter). We are trying to warn you, if you book this you will regret it. We booked through love holidays and let me say the pictures make this dump site look ok. Very misleading!! As the ‘owner’ says ‘I make my website look good for people. We couldn’t agree more as the website was a huge catfish and nothing like what we lived in for a week. We arrived at around 1am, we thought the transfer-driver was joking when he said we had arrived at kasapakis apartments! We got off our transfer and felt completely devastated. The front/reception looks absolutely disgusting, Like an old abandoned restaurant. We waited in an empty reception with no one around at all for approximately 5 minutes but put this down to it being early hours of the morning. The little reception area stinks of cigarettes. It’s old , tacky and dirty. Not a great start. Michael ‘the owner’ greeted us and took our details, he asked why we didn’t upgrade our room within the first five minutes of speaking to him. As anyone would - we said we had only just arrived and that the website looks lovely so was at the time happy to remain in the accommodation we selected. We couldn’t of been further from that. ‘The owner’ asked if we wanted air conditioning at an extra charge of 7euros per night, as it was so late we just wanted to sleep and said we would decide if we needed it or not tomorrow or later in the week. At this time ‘the owner’ had no issue with this and told us to ‘let me know’. We were directed where to go and made our way to our room. There is no lighting on the walkway up the path to the rooms, with cats and cat sick / faeces everywhere. We entered our room and was upset with the decision we made to book this place and realised we had made a huge mistake in selecting this hotel. The room is beyond basic and disgusting, it didn’t look like it had been cleaned from the previous guests. There was blood on the sheet and pillow, the lovely cleaner changed these the following day after I spent an uncomfortable night on a springy mattress with no sheet and the beds are cheap and so low to the ground. The bathroom if you call it that, is shocking. The shower is literally a tray ( a small tray) with a hand held shower head with rust in most areas. No plugs for the sinks, no utensils at all for the kitchen area. So as the week went on, we were getting bit my the mosquitos at night as we had to have the doors and cell window ( bathroom window ) open all night due to the heat and being refused air conditioning by the ‘owner’. There

Avoid at all costs Please read and do your homework before selecting this hotel. Me and my partner found it strange how there was no reviews on trip advisor since 2022!! It also makes sense now that all the reviews say how great the owners are. We are trying to warn you, if you book this you will regret it. We booked through love holidays and let me say the pictures make this look ok. Very misleading!! As the ‘owner’ says ‘I make my website look good for people. We couldn’t agree more as the website was a huge catfish and nothing like what we lived in for a week. We arrived at around 1am, we thought the transfer-driver was joking when he said we had arrived at kasapakis apartments! We got off our transfer and felt completely devastated. The front/reception looks absolutely disgusting, Like an old abandoned restaurant! We waited in an empty reception with no one around at all for approximately 5 minutes but put this down to it being early hours of the morning. The little reception area stinks of cigarettes. It’s old , tacky and dirty. Not a great start. Michael ‘the owner’ greeted us and took our details, he asked why we didn’t upgrade our room within the first five minutes of speaking to him. As anyone would - we said we had only just arrived and that the website looks lovely. We couldn’t of been further from that. ‘The owner’ asked if we wanted air conditioning at an extra charge of 7euros per night, as it was so late we just wanted to sleep and said we would decide if we needed it or not tomorrow or later in the week. At this time ‘the owner’ had no issue with this. We were directed where to go and made our way to our room. There is no lighting on the walkway up the path to the rooms, with cat sick / faeces everywhere. We entered our room and was upset with the decision we made to book this place and realised we had made a huge mistake in selecting this hotel. The room is beyond basic and disgusting. The sun beds, apartment table and chairs are so dirty-they are disgusting. There was blood on the sheet and pillow, the lovely cleaner changed these the following day after I spent an uncomfortable night on a springy mattress with no sheet and the beds are cheap and so low to the ground. The bathroom if you call it that, is shocking. The shower is literally a tray ( a small tray )with a hand held shower head with rust in most areas. No plugs for the sinks, no utensils at all for the kitchen area. So as the week went on, we were getting bit my the mosquitos at night as we had to have the doors and cell window ( bathroom window ) open all night due to the heat. There are no mosquito nets provided, So we decided that we would ask ‘the owner’ If we could have air conditioning for the last 2 nights to make the rest of our stay as comfortable as possible! At the time in reception when we approached this he had a gentleman there who he felt the need to maybe, show off in front of. We asked for air conditioning he said - how long for. We said ‘2 nights’ he

This apartment within very easy reach of Heraklion airport (20 mins by car) with free parking. The accommodation was basic but surprisingly comfortable. The shower not ideal as no curtain and a wayward shower head. The air conditioning was excellent and included. The bed was good and the kitchen very handy. The room was cleaned everyday and everyone was very friendly and helpful especially Michael the owner. They even have a well priced spa with masseuse. The pool was lovely and very relaxed. The location was really good. Walking distance from the village and just over the road from the sea and also next door to a supermarket, extensive gift shop and cash till. You can even catch a cute little land train for 5 euros to nearby Hersonissos 15 mins away. There was a nice gift shop and cafe where you could buy breakfast and drinks. If I were to find any fault it would be the tiles on the way to the apartment with were very very slippy when wet. Also, painting the door to my apartment which was badly peeling would have given a nicer feel to my stay. For price it was excellent value for money and I would definitely recommend.