jadeep2016
ngày 10 tháng 9 năm 2024
Writing this review as I tried speaking with them through Love Holidays, but they declined and said because I didn’t speak out there and then they aren’t doing anything about it. Shower didn’t work properly, got hot and cold and couldn’t use properly. Toilet was leaking from the bottom and awful sewage smell. Luckily our air con was working, but so many guests had this problem when we stayed there. Food horrible looking most days, left out, didn’t have any idea what half the stuff was, apart from at dinner they would put a basic word to describe it and on the description of food on websites it is an á la carte menu- absolutely not. Didn’t realise you couldn’t order anything from a chef as I had allergies. Soya milk alternative but was left out the whole time and I actually nearly drank soya milk that had turned into cream it was that hot. Also the manager, slandering the restaurants saying they were too overpriced, when actually there was no question of what was better. No lifeguard at the pool, which considering how many children there were messing round wasn’t great. Again in their email they said there is an in house lifeguard, never did I see one, if there was you wouldn’t have kids climbing on the one water slide. Waterpark… what Waterpark, one slide. That was shocking, I thought maybe it was in a different location, but no doesn’t exist. Oh also if you want to cut your foot on all the broken tiles from the bottom of the pool go ahead. All inclusive but you couldn’t have most drinks, couldn’t have a coffee as they wouldn’t get the soya milk. You could have Coke from a dispensing machine that tasted horrible. I was quite upset that I couldn’t even have a mocktail, they had to attempt to make one. We were a couple that has separate beds, uncomfortable and sheets weren’t changed as I had the same stain. Apparently we would have needed to request one, no where states this. No cups if you wanted coffee, and no condiments at all- had to walk into town to buy these things. Room was bland, didn’t look inviting and expected more. So outdated, and genuinely whoever paints the rooms needs to wear glasses. I wouldn’t say it’s disability friendly, unless they have specific rooms for it, but ramps were huge. Their email back states they do not say it is a disability friendly place, but check out most websites it says it is!! Farm animals, for a farm that was appalling, although the horse didn’t look skinny, it was just surrounded by his own fieses. Sheep were extremely skinny and just didn’t look happy. Pigs you couldn’t go near because it literally was the worse smell, and I know pigs are smelly but it was bad. This upset me the most in their email, I will let the photos do the talking. PS we found cockroaches outside ✌
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