Sheraton Samoa Aggie Grey's Hotel & Bungalows

Not a safe place to stay. My money was stolen in my room. No one did anything about it. Never ever got anything stolen in all the 70 countries I've visited. You can find much nicer and safer in Apia. Don't waste your time and money here

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

Check in was a joke got there at 3 got to our room at 5.30 Room was not serviced till 4pm, then had to wait till 9pm for towels if they came, had to ring reception twice for towels They run out of bacon at 8.30am🤬 Meals are overpriced Most of the staff were very helpful Private taxi back to airport, driver thought he was a racing driver, gospel music was so loud 😱 Flight was delayed 3hrs Won’t be back

Great location. If you arrange transport from airport. They can add the cost to your room

Fail to deliver. Calling the reception from the room on few occasions will not get you anywhere unless you walk to their front desk sharing with them that the calls is not answered . Apologies ahoy from the receptionist ., A request for their bellhop to collect the luggage’s comes to naught as no one arrive at the requested time . Suggest Future potential Guest do not consider to stay here unless you want disappointment. Go anywhere as we will Never stay or recommend this Hotel to anyone.

I had a wonderful stay. The staff were very friendly and helpful. I would definitely love to come back again.