Smartflats - Theatre Antwerp

A week before our booking, Smartflats reached out to us as they had to move us to another apartment due to a technical issue in the Theatre apartment. They were not upfront about the variance in accommodation - it was only after I asked that they said instead of a 2-bedroom, we would be getting a 1-bedroom (for 4 people). Which, once we arrived we realised was not even a 1-bedroom. It was more of a studio layout with the bedroom and living space (and pull out bed) all in one big room. This was not clear or obvious from their communication and I felt they were not upfront our honest about this prior to our stay. I was also shocked that they didn't automatically offer a discount given that they were moving us to a smaller apartment and it was in a less ideal location - I had to ask for this which I don't think is right. I was unimpressed with how they positioned this "change" to us. The apartment we moved to is called the Brooklyn, which I could not find online at all and I now think that's because it's not actually finished and ready for occupation. The whole building was untidy and looked like a construction site. The apartment itself was okay, but the bathroom was clearly unfinished and felt like a dormitory with an odd door that led outside.

We had a miserable experience. The flat was charming and clean but there was no hot water, the mosquitos were unbearable, and the tram was so loud it sounded like it was in the flat. We tried to get help with the hot water for 4 days and we never got it. We took freezing cold showers the entire time. There are no screens on the windows and we woke up every day with tons of mosquito bite The tram squeks around a corner right outside the window through most ofvthe night. Avoid this property at all costs! I will never stay in a Smartflats property again! s. never

Good location, poor state of repair The apartment is in a great location, very central, and it was clean. However, you do pay for what you get. It was a good price, so perhaps we should not have been surprised to find that it was in need of maintenance. There was some dodgy-looking electrics, no basic handsoap, no towel rings for hanging a hand towel near a sink, damaged walls etc. Overall, it made it feel cheap, and.... edgy. Worst of all though is their customer service. Nobody answers the provided phone number, and emails are answered in strange ways (like they haven't read your question).

Highly impressed !

Leuke locatie op een centrale plek. Ruim appartement, wel veel dingen die kapot waren zoals lampjes, de lift, de verwarming (die stond gloeiend heet en kon niet uit).

Slecht We zijn overgeplaatst naar een accomodatie die niet vergelijkbaar was met de regio en soort accomodatie. Het stonk er vreselijk naar RIOOL en het was vies. Omdat alles in deze dagen vol was en ik ons gezin een weekendje weg had beloofd, zijn we gebleven, anders had ik dit geannuleerd.