Kaai11 - Riverview Lofts & Suites

Nice on first glance but bad in the details My partner and I decided to stay here after having a pleasant stay in another room at this location last year. But this trip we were unfortunately very disappointed. While the images online are appealing, and even upon first glance the room is nice when you enter, but things go downhill from there as you use the space. Two of the pillows on the bed are huge (no seriously, perhaps the largest I’ve ever seen) and quite uncomfortable to sleep with. The microwave/oven combo didn’t work - which was quite frustrating as having a useable kitchen was the reason we booked this place! The dining room table wobbled significantly. The check-in instructions were not sent to me on time, so I had to call several numbers to find the right person to give me the details to get into my room, since they have no actual reception. Then they ask you to do all the dishes but don’t provide dish soap to do so - so we had to run and by some, despite not being able to use the kitchen as much as we intended in the first place. The view over the water is stunning, and the location is nice and convenient.

Check in experience poor no emails recieved, Poor communications. Room great clean spacious great view. Only compliant was hard to check in

The evening we arrived to book into the hotel - we had not received the key codes (as there is no staff on site) so my husband phoned and requested them. Finally entering our room, we were absolutely shocked at the state of the room. Plates, coffee cups and glasses everywhere. we walked into the bedroom and the bed had not even been made. towls were laying on the bathroom floor - nothing had been cleaned. We phoned the "so-called" manager and her said that he would send someone over to come and clean. no apology nothing. as he and the cleaner arrived i mentioned to him that the tv doesnt work either - he said that it doesnt and that we needed to use our own netflix. he then went on to say that he was doing us a favour by coming out and cleaning our room. i was soooo angry. he was so rude to us. my husband then decided it best we leave. i wouldnt recommend this to my worst enemy. absolutely disgusting!!!!!!!!!!