Holiday Inn Chicago North - Gurnee

The staff was super friendly and helpful. The hotel was very clean. The breakfast was a good price and delicious. There wasn't too much noise. The bed was very comfy and the pillows felt like clouds. I would stay here again.

Clean room, nice beds, wonderful pool. Friendly staff. Breakfast not good

Property is dated but I found it to be clean. Tv was maybe 40 inch. Kids love pool. No suana. Extra money for microwave or refrigerator to be in room. Good location, area quite. Problem was room door. The door card reader broke on second day. Maintenence ended up having to come in open door. Hotel solution was to have someone stay in room at all time for rest of stay. Breakfast area the female worker very rude. Seem like she was asking certain things of some guest and not so much on others. One guest had to remind her of being polite. Food was until 9 am. They started breaking down at 8:55. Stop brining food out for buffet around 8:50. People arriving at 9 could not get anything including coffee, tea, or juice. Overall, okay hotel, desk staff for morning and evening very nice.

Pool was very cold and no hot tub? Just built a wooden platform on top of it. Beds were small.

Pool was freezing. We had to be switched to another room because our first room had ants

The room we were given was dirty and the floor had not been cleaned. Also please be aware of a deposit required upon check in of $100, if booked through a third party site and that this deposit will take 5-7 days to rectify. Not a good experience.

They sent us to the wrong room, people were in there. Then after calling while reserving, i asked to make sure there was a spa next to the pool and they told me yes. Well guess what, there isnt! We just drove 3 states for this reason, to enjoy a hot tub for 2 nightd

The property is not being maintained. Anything wood is chipping off all over the room. The smell from the lobby to the room was unbearable. I had to request a room change, but the next room I was given was no different. No breakfast, no restaurant. It looks as if they are going out of business. This was a terrible stay.

The hotel needs to be clean, there were bugs on the window, air vents and facets not working making loud noise when you turn them on. Food was not worth the 15.00 they were charging. Will never stay here again.