Các đánh giá Arkk Homes

Phản Hồi Từ Khách Sạn: Dear yellowsister505, Thank you for your detailed feedback. We regret to hear that your stay with us did not meet your expectations. However, we would like to address some of your points and provide our perspective. Our property is located in close proximity to the old town—a location that many guests specifically choose when booking with us. Given this location, it is natural that the building is situated on a narrow street. This is also clearly visible in the 360° view on Google Maps, which is available to our guests prior to booking. During your stay, no complaints were reported to us. We would have been happy to assist you directly to resolve any misunderstandings or inconveniences. Receiving your criticism only afterward is surprising to us, as we always strive to address requests and concerns promptly. Furthermore, your review significantly differs from the feedback we typically receive from our guests, which is reflected in our excellent ratings: *******: 9.8/10 ***********: 9.3/10 Airbnb: 4.93/5 Google: 4.7/5 Regarding your specific points: Towels: The apartment you booked was equipped with a complete towel set for four people. According to our policies, complimentary cleaning and towel replacement occur from the fourth day of the stay. For a three-day stay, an additional towel change would have been available at a small fee. Stove: The stove has been checked and is fully functional. It is unfortunate that you did not inform us of this issue during your stay, as we would have been able to assist you promptly. Washing machine/dryer: The appliances in our apartment may retain the scent of the detergent used by previous guests. We thoroughly clean them after each stay, and we have not received complaints about this issue in the past. Air conditioning: Each apartment is equipped with four modern air conditioning units that can cool rooms to 18°C, even during summer temperatures of 40°C. With outdoor temperatures of a maximum of 25°C in November, the units should have easily maintained a comfortable indoor climate. We regret that you experienced otherwise but find this claim difficult to reconcile with the system's performance. Service: Our team is consistently praised for their friendliness and helpfulness, as evidenced by our ratings on ******* (9.6/10) and *********** (9.7/10). We regret that your perception differs, but this does not align with the feedback we usually receive. In conclusion, we are sorry that we were unable to meet your expectations. At the same time, we believe that some of your points may stem from misunderstandings or incomplete information. We hope to have the opportunity to welcome you back in the future and demonstrate the high quality of our services. Kind regards, Arkk Homes

Phản Hồi Từ Khách Sạn: Dear 500been, Thank you for your detailed feedback which you have left on various review portals about the same stay. We regret to hear that your stay with us did not meet your expectations. However, we would like to address some of your points and provide our perspective. Our property is located in close proximity to the old town—a location that many guests specifically choose when booking with us. Given this location, it is natural that the building is situated on a narrow street. This is also clearly visible in the 360° view on Google Maps, which is available to our guests prior to booking. During your stay, no complaints were reported to us. We would have been happy to assist you directly to resolve any misunderstandings or inconveniences. Receiving your criticism only afterward is surprising to us, as we always strive to address requests and concerns promptly. Furthermore, your review significantly differs from the feedback we typically receive from our guests, which is reflected in our excellent ratings: *******: 9.8/10 ***********: 9.3/10 Airbnb: 4.93/5 Google: 4.7/5 Regarding your specific points: Towels: The apartment you booked was equipped with a complete towel set for four people. According to our policies, complimentary cleaning and towel replacement occur from the fourth day of the stay. For a three-day stay, an additional towel change would have been available at a small fee. Stove: The stove has been checked and is fully functional. It is unfortunate that you did not inform us of this issue during your stay, as we would have been able to assist you promptly. Washing machine/dryer: The appliances in our apartment may retain the scent of the detergent used by previous guests. We thoroughly clean them after each stay, and we have not received complaints about this issue in the past. Air conditioning: Each apartment is equipped with four modern air conditioning units that can cool rooms to 18°C, even during summer temperatures of 40°C. With outdoor temperatures of a maximum of 25°C in November, the units should have easily maintained a comfortable indoor climate. We regret that you experienced otherwise but find this claim difficult to reconcile with the system's performance. Service: Our team is consistently praised for their friendliness and helpfulness, as evidenced by our ratings on ******* (9.6/10) and *********** (9.7/10). We regret that your perception differs, but this does not align with the feedback we usually receive. In conclusion, we are sorry that we were unable to meet your expectations. At the same time, we believe that some of your points may stem from misunderstandings or incomplete information. We hope to have the opportunity to welcome you back in the future and demonstrate the high quality of our services. Kind regards, Arkk Homes

Phản Hồi Từ Khách Sạn: Hello 207shriyar, We're absolutely delighted to hear that your stay at our homestay was such a memorable and enjoyable experience! It's wonderful to know that you found the view breathtaking and the apartment spacious. Being situated near Old Town certainly adds to the charm and convenience of our location. Thank you for sharing your kind words about your stay, and we're thrilled to hear that our homestay has become one of your favorites. We understand how popular it can be, and we always strive to provide a comfortable and unforgettable experience for our guests. We'd be more than happy to welcome you back whenever you're ready for another incredible stay, so don't hesitate to reach out to us. We look forward to hosting you again soon!

Phản Hồi Từ Khách Sạn: Hello 207shriyar, we are very grateful for this fantastic feedback and also for the time you took to write. It is nice to know that you enjoyed the view from our flat, its facilities and location so much. We are glad that you were able to spend chilling days with us and that it was so hard for you to say goodbye. It would be a pleasure for us to welcome you again soon. Sunny greetings from Antalya Arkk Homes

Phản Hồi Từ Khách Sạn: Hello Gavin G, thank you very much for the excellent review of our flat and of course for the time you took to write. Thank you also for the recommendation! We are very pleased to read that you were so happy with the location and the view and that you were able to spend varied days here. It would be a great pleasure for us to welcome you again soon. Kind regards Arkk Homes