Tài Khoản Khách
ngày 20 tháng 7 năm 2023
I'm attaching the pictures for better understanding. It's nice neighborhood, quiet. The check-in was fine and smooth. At first they gave us a room at below, which was weird design, and not suitable for the small kids. But we asked them to switch us to upper floor rooms and Thankfully they had available room. The room is spacious but not 100% clean. The rooms was unlike the pictures that they have shown. There were holes at the pillow cases, sheets and blankets, sofas and even at the towels. Towels at the bathroom were worn out. You could feel the smell of a person's head at the pillows that they might not be changed. There were spider webs around the room's ceiling corners. And the curtain was not closing fully, so there was a metal pin which kept the curtain closed in the room. Previously they made couple holes on these curtains to close it fully. The thing we need to mention as well, which might be illegal, hotel said that the check-out time is 11AM while all hotels around the world is 12PM. Breakfast was below average and the location for breakfast at level minus 2, we believe which is used as banquet hall as well. There was no Room Service at the hotel, even though there's a barcode in the rooms. We don't think we're going to stay there again. Because as paying Guests, I don't think we deserve this type of service and room. In case hotel management replies to this saying that we have not stayed in here, we would add the hotel receipt to here as well. Thank you.
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