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Tài Khoản Khách
Phòng khách - Nhìn ra sân trong
Lưu trú vào thg 10, 2023
Vợ chồng
2 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 23 thg 11, 2023
The hotel is located in a small village at the heart of the bamboo forest, which offers stunning views on the surrounding mountains and tea fields. The rooms are nicely decorated and pretty well equipped. The personal is very kind and try to be helpful.
That being said, our stay was not as good as we had expected because the bedroom and the restaurant were freezing cold. When we first arrived in our room the heating was off so we had to turn it on, which was fine, however 5h later it was still only 17°c in the room and it was already getting dark… We complained and the staff kindly offered to upgrade us to a room which was supposed to be warmer and it was, but only by one or two degrees depending on the hour of the day. The restaurant was only 10°c so we had to eat with jackets and hats on. The floor heating had not been turned on yet unfortunately. So if you consider staying at this hostel during Autumn/Winter make sure to ask if the floor heating is on before booking.
Dịch
Phản Hồi Từ Khách Sạn: I'm very sorry for not providing you with a 100% comfortable stay experience. The temperature in the mountains is usually several degrees lower than in the city, and of course, we will check and improve according to your suggestions. Additionally, due to system issues, the underfloor heating should not be turned on when turning on the air conditioning, otherwise the system may become chaotic. Looking forward to your next stay and witnessing us improve the issues you raised. Thank you! Wishing you a happy life!
Anna Vichnevetskaia
Phòng khách - Nhìn ra sân trong
Lưu trú vào thg 9, 2023
Vợ chồng
36 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 10, 2023
We had a wonderful stay here. The service was excellent, very detailed and thoughtful.
They upgraded us to a duplex room with amazing views over the mountains. Even so, the smaller room was lovely as well (they let us pick which one we preferred).
They paid a lot of attention to detail, helped us call our drivers, order food, find little hiking routes etc.
The food at the hotel is simple and fresh chinese countryside food. We enjoyed it.
Overall, I'd highly recommend this place.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear guests,Thank you for your great comment! We are also very much inspired by your artistic taste and love for nature. It would be a great honor to host you again. We will keep doing our best on providing a beautiful environment and peaceful space for your future visits. Thank you again and best wishes to you!
Laura
Phòng khách - Nhìn ra sân trong
Lưu trú vào thg 9, 2023
Vợ chồng
15 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 10, 2023
Very pleasant stay! Recommended for a city escape to fully recharge in the nature 🌿👌
Dịch
Phản Hồi Từ Khách Sạn: Appreciate that! In our opinion,the nature built us ,not We built the natrue.Show my respect to the Nature and to you,wish to see you again!
LNShanghai
Phòng khách - Nhìn ra sân trong
Lưu trú vào thg 6, 2022
Một mình
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 7, 2022
Amazing get away! Everything was perfect and everyone so kind and accommodating. I was very specific with food and each meal was made based on my requests.
Dịch
Phản Hồi Từ Khách Sạn: Thank you,my dear.It is our pleasure to service you.And wish to see you again.