The Concert Hotel

Unfortunately, despite the welcoming staff and the great deal in terms of price and location, our room was dirty, and we found a couple of carpet beetles. Although our stay was short, the staff did not take any action or offer any commercial gesture, and they tried to divert the subject. While it's possible for these pests to come in from outside through the windows, our inspection of the mattress and under the bed frame revealed dust, remnants of previous food crusts on the floor, and an old unmaintened carpet accross the building of which create a welcoming environment for such pests. As a result, I had to discard my expensive travel bag because it couldn't be washed at high temperatures, which is necessary to eliminate these pests and prevent them from infesting my home. The hotel's response was to deny the presence of the bugs (please see pictures) and then claim that because I didn't report it immediately, they wouldn't do anything. Well, I only stayed for two days with a very tight schedule, and we identified the bugs from pictures during our journey back home when I finally had a bit of time to research. The after-care service was awful.I also wanted to use the trip.com chat for all communications to be stored.

Nice room with clean amenities and comfortable beds

This is a nice budget, comfort hotel. Location is amazing literally 2 minutes from Van Gogh museum and there’s a tram 5 minutes walk just round the corner that will take you to central station and the dam. There’s also a supermarket and lots of places to eat within walking distance. Overall service was friendly. It’s quite an old style building old lift and quite steep stairs. My room was quite big on the top floor. Overall cleanliness was good just quite a lot of dust in places. The cleaner also left my window open on the second day I was there so when I came back the room was freezing (overall the room was quite cold). I would stay there again as was a quiet location away from the noise of the centre and overall I had no issues.

The hotel is near the tram station, and the staffs were good. Body and hair soap was slightly left 😞 They offered a good breakfast.

Simpatia dos funcionários ocorreu somente após a minha reclamação junto ao aplicativo de reservas Trip.com! Mudaram praticamente todos os funcionários da recepção nas duas noites reservadas. Fiquei no hotel com a minha família por 8 noites, sendo as duas últimas reservadas através de Trip.com! O café da manhã é muito bom. A limpeza e o conforto sobretudo da cama deixam a desejar. Não retornaria. Mas agradeço ao aplicativo de reservas Trip.com e também aos novos funcionários que chegaram na recepção na parte da manhã e passaram a nos tratar com maior cordialidade e simpatia.

酒店離埃菲爾鐵塔不遠，很安全，房間內有空調，前台還能寄存行李，我們最後一天退房後，依然幫我們寄存了一天的行李