Bob W Amsterdam Noord

還可以吧，無人酒店

We were a family of 13 with 5 different rooms, on two different floors. We stayed here at the end on June 2024 for 4 days. The hotels website states that the room has AC (air conditioning) and i can tell you IT DID NOT!!! We asked for the manager the first day and told us that it is set the same in the whole building based on the weather outside, the temperature adjusts to climate control. The room was consistently 27/28 C in our rooms, reaching only as low as 26 in the evening. That's way too hot to sleep. The hotel only offered us 1 fan in each room but that did nothing but move around warm air. I tried for months to try to get a partial refund and was given the run around over and over again. "They tried to call" but nothing! Sure they did! Just hoping i would go away, i guess. Horrible customer service and a horrible hotel. We own a travel agency and are content creators on several social media platforms in Europe, so they will definitely be losing allot of business because we will do our best to keep business away from this hotel.

The whole place was very clean. Our stay was comfortable and all the things we needed were there. The big windows were great and the location of the place was very interesting. We mostly used ferry from NDSM towards Centraal station which was quite fun for us and the kids