Hotel PR Residency Amritsar

Please do not stay at this hotel! The pictures are not a reflection of what they promise. The establishment is dirty, old, in serious need of repair. My bed looked like it had just been made up from the previous guest, it wasn’t ironed or neat. There are tears in the bedding, it is also dirty. There is a lot of filth in the room. There is so much that is broken, a sofa that has a huge tear in it, broken table, broken fridge (which is listed as an amenity), broken glass between the two areas, broken table leg. I chose breakfast and was offered a limited option to eat in my room. Seems like there is no restaurant available. The toilet seat was broken and had an awful smell in the early hours of the morning. I arrived late and had to stay over night and left the next day. During this time there was a cigarette butt with ash on the floor outside my door and no one bothered to clean it up. Due to this, I left the hotel 5 days earlier. The hotel has refused to reimburse me on the basis of the above, despite their pictures not being an accurate reflection. During my time here, the electricity and WiFi continued to go on and off intermittently. The price to stay is similar to mid to high end hotels but it’s definitely not comparable. It’s old, worn down and in serious need of repair!

No one on reception so my check in was late ,I was waiting for 1 hour just for checking.After that they provide room which is out of order and i changed 2 room so total 3 room try but all are out of order No one bothered that I need help and no even asked me how I can manage . I asked for dental kit requirement at least 3-4 times but no one help in night,my room ac also was not working .Room was smelly.Washroom was not cleaned

Booked a deluxe room for 1 night. Washroom was unhygienic n full of stains. Shifted to a suite which proved to be horrendous. Lights kept flickering. Fan was making a peculiar sound. We are apprehensive date the fan might fall on us. Light went off 2-3times although power was there in the corridor space. We reported, initially the authority didnt pay a heed to all this and said there might be some minor glitch, nothing to worry about. After 12am, the wifi went off. From 6am-10:30am, again power went off in our room for atleast 4 times. We were in such a precarious situation that we could not charge our mobiles n laptop.