New Wave Ampang Point Hotel

We Booked a family room for 4 nights and the big mistake was I did is I paid whole amount in advance without checking the location and Hotel rooms inside. When I reach there was: Dirty Towels. Dirty Blankets. Washroom Lock (out of order) so the smelly room due to washroom door open. Wash Basin was too small to use. LED was not working but was hanged in locked (Looks that the customer will carry it on checkout) Air Conditioned was not cooling. Bad situation when I asked to refund and I wanted to checkout immediately, Front Desk refused and asked to contact Trip.com App. Then I called Trip.com they offered me to checkout in the morning and they will refund remaining 3 Nights Amount. I obeyed them but still no progress in refund process. Extremely Disappointed! Not Recommended.

The place is convenient to me as it is near to my church located in Jalan Ampang.

Overall good, but I can’t switch off TV.