Meander63535727494
ngày 16 tháng 7 năm 2025
Stunning setting, but a disappointing experience , a hotel overly focused on a specific clientele We stayed at Aegialis Hotel in July, drawn by its exceptional location overlooking the bay of Aegiali. Unfortunately, our experience fell short of expectations , all the more so considering the hotel claims to be 5-star, which seems quite exaggerated given the level of service offered. Upon arrival, the welcome was slow and disorganized: we waited nearly 45 minutes to access our rooms, even though they were ready, as check-in was delayed due to a long and inefficient registration process. No one explained how the hotel works , we received no information about the facilities or the available services. This lack of guidance is disappointing for a hotel in this category. Our “Cycladic Superior” room did offer a balcony with a beautiful view over the bay , a real highlight , but the decor was outdated, the bathroom extremely small, and the fixtures quite worn. The bedding was fine. As for the restaurant, the experience was confusing: it’s unclear whether it’s a buffet or à la carte, and the staff seemed undertrained or poorly informed, making even simple requests unnecessarily complicated. It’s also worth noting that the hotel is strongly oriented toward yoga groups, particularly from North America. While this isn’t a problem in itself, it can affect the overall atmosphere. Shared spaces like the pool, spa, and lounge areas are sometimes dominated by these groups, which may not suit couples or families seeking tranquility. It doesn’t make the hotel unlivable, but it’s definitely something to be aware of before booking. We also regret not having access to all the hotel’s amenities or staying in one of the renovated rooms. On a more positive note, we appreciated Penny at the front desk, who was kind and attentive to our concerns, and who arranged an excellent massage for us, a much-needed moment of relaxation. This hotel in a stunning natural setting, but with disorganized service, an unclear structure, and a strong focus on one type of clientele. It genuinely makes you wonder how it earned its 5-star rating.
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