Guest House Hotel Amman by Fhm

We stayed here for three nights at the start of a six night package tour of Jordan. We returned and stayed here the last night of the trip. Our family had three rooms. Our stay was very uncomfortable and unpleasant. Despite other reviews this is definitely NOT a four star hotel. We visited in February when it was 2°C in Amman and raining. First and foremost, out of the six rooms in total that we occupied (3 the first stay and 3 different rooms the second stay) only one had hot water in the sink and shower. The staff, although polite and friendly, lied saying the hot water was fine and we just had to let it run for awhile. At one point we let the shower run for 30 minutes wasting precious water in a desert country and it never warmed up. Others in our tour group had the same problem. The lobby and halls are unheated in winter and very cold. The front desk associate used a portable electric heater and other staff huddled around a propane heater in the restaurant. The propane heaters in the restaurant, although used by staff, weren’t turned on in the morning so breakfast was served in a freezing cold glass enclosed patio area. The rooms have small wall-mounted heaters that are inadequate. With the heater set to 30°C and running 24 hours a day the rooms still did not warm up to a comfortable temp. Breakfast was an unappetizing setup of cold mezze, cold cuts, roasted veggies, roasted potatoes, boiled eggs, toast, pita, and instant coffee and tea. Food was served in small portions and often more food was not brought out. They routinely ran out of potatoes and eggs and didn’t bring out more before we had to leave. This place is clearly cutting corners to save money. Amman is a beautiful city with many hotel options and Guest House Amman is a very poor choice of accommodations.

The staff was excellent!